DTLR VILLA is home to all the hottest trends and exclusive releases in urban and athletic fashion. Shop the latest from Nike, Jordan, adidas & more. Join the movement today!
DTLR (dtlr.com) has 102 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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D R.
This company has horrible customer service and are basically just incompetent. My order got canceled 5-6 times without any explanation and it was a struggle just to get in touch with anyone on their customer service line. Hold times were over 30 minutes. Just a horrible company overall.
JOHN M.
I couldnt remember which company sends out used looking old footwear. Until my order came yesterday. Stay away from this company. They are sending out marked/scuffed up, worn looking product. This would now be the second pair of footwear in sometime I have received that is like this. Go to bbb read the complaints save yourself the headache.
spookynewengland
Got shipped the wrong pair of pants twice and one store wouldnt even pick up the phone to answer questions on the product all sett with this store website il stick to the direct retailers...... took 7 different phone calls to other stores in the area to get a answer from the store that shipped the wrong pants out my mistake for odering a second pair i had to get refunded hoping it was the pair i had wanted in the begining to be told its something wrong with thier site .....
Derrick
I paid for 2day shipping. The day I placed the order, they printed a shipping label but didn't ship out my order until 3 business days later. Why would I pay extra for 2day shipping if DTLTR holds on to the order for 3 days
Rob H.
Randomly canceled my order! No explanation and took weeks to refund me! Stay away
Michael
I went 5 min before closing for a pick up order an this 3 employee O’laja , Dynasty and Letty from machester ct store treated me very nicely they got my pick up ready an they closed the box with tape for me I’ll definitely go buy there again 🙏🏼🤞🏼
Tyler W.
What a joke of a company! I will never order from them again!
Nikki
Unprofessional company. I have had horrible experiences with both shipping and picking up orders in-store. Charged for an item that was never shipped to the store. If you try to call customer service, you will be left on hold and ultimately hung up on. They will not get my business again.
