DRPower EquipmentReviews of drpower.com

I bought this PRO XL30 snowblower in 2019. I have had to do "major" work to it every year since I've owned it. I had to replace friction drive wheel inside (a big job) Drive belt Hinge on spout shoot. Handle to engage auger $ blower (Weld broke) Crank to rotate spout has vibrated off more than once Spacers Kit at base of spout because it would not rotate LED head light does not work now Choke control knob has just vibrated off and is lost Friction control on speed control lever won't stay tight. Gear box and cable to rotate spout. That's what I can remember right now. The drive wheels won't pull it's own weight half the time on a level surface even. When the machine was just a little over a year old, I needed a part and was told by customer service "You should have bought the extended warranty". I disagree, turns out what I should have bought is a Ariens or a Toro. My advice - Don't buy a DR!

The DR snow blower is excellent quality and powerful enough for any snow storm. It's traction and many other features make it the best in the business. My yard will welcome its presence no matter the nature of any snow storm.

Recently, I ordered a product via a phone call. I spoke with Brigit and she did an exceptional job of helping me to complete the order. She was absolutely courteous and friendly and knowledgeable. I was highly impressed and pleased. I would be pleased to speak with her again if ever the need arose.

Not sure why the shift cable breaks other then maybe it’s offset a little..great that questions are asked to ensure that you need and or are operating equipment correctly..lol…the representative was polite and had my order submitted and posted to my site and a follow up email that my order was fulfilled and tracking number..total awesomeness

I bought a DR Field and Bruch mower…the pulley for the deck was bad…I bought a pulley from a different company who makes them…and says will match…so much for that plan…I got a Great Lady at DR Power tech department…she sent me the correct pulley…Super personal service…

Kelley, the customer service advisor is awesome. She is very thorough, knowledgeable and interested in making sure that we got everything done right!

Ordered a parts kit and everything arrived on time in good shape with nothing missing and all good quality.

The tech support was excellent