DropReviews of drop.com

Made an order and cancel it before shipment. They returned my money asap and was really Quick to answer a follow up e-mail reguarding a different matter. Now i’m just waiting for an other run of the Noctua keycaps 🙏

Do not purchase anything made by Drop, especially their keyboards. I was foolish enough to buy two boards from them, and they have both had issues with chattering/ghosting/repeating keys. My last experience with customer service, they made no effort to help me resolve it. They directed me to update the firmware...but the firmware they provided is in a file type their software doesn't even recognize! They then essentially told me to figure it out myself. Do not purchase from them! **Edit: I have changed the review from 1 to 2 stars, and removed the implication of legal action, as this review motivated them to reach out and resolve the issue. That said, my opinion of the company has not changed.

Due to a mistake at our national forwarder my headphone has been sent back. Customer service made a quick refund. Great service!

Ho comprato una tastiera, la WOBKEY Rainy75, bellissima, mi e' arrivata subito solo che non vi era scritto da nessuna parte che si paga le spese doganali di ben 50€. Il pacco mi e' arrivato subito con UPS in pochi giorni pero il fatto di non informare il cliente che si paga ulteriori spese doganali almeno al checkout quando si fa l'ordine non e' propio il massino.

Ordered a nice pair of headphones from Drop and they delivered it super fast and in safe condition. They were also incredibly nice and price adjusted the headphones, after purchase, when their price dropped! Definitely buying more gear form here!

I ordered a SHIFT V2 Mechanical Keyboard from the drop.com site.The keyboard had a chattering issue (repeating the same keys without pressing them like aaaaa, uuuuu etc) and stop taking input until you unplug and re-plug it in. They only have a 30 day return window, and by the time I acted on it (I was busy and this was for my home machine) they would only exchange for the same item. I did that two more times and both keyboards had the same exact issues. I've been using other keyboard manufacturers without issue (Dell, Glorious and Ducky). I know that the problem isn't my Win 11 system. I asked for an exception to the return policy and get a different keyboard of similar value, but they flatly refused. Never again will I buy from this company.

They just ghost you and refuse to give a refund even though you never receive the package. They've been following this business practice for a very long time so if you order from them it is 100% your fault. You've been warned.

I made a purchase and returned my item within the allowed return period. Drop.com provided a free return slip, was prompt in answering my questions, and refunded my purchase no questions asked.