Nancy B.
Trying to purchase was difficult
Trying to purchase was difficult. You kept adding other items until you couldn't figure out what you were buying. I've since wanted to buy some plumbing attachments, but couldn't get to those products without repurchasing the items I already have.
Response from DrivseApr 1, 2026
Dear Nancy, Thank you for reaching out. We sincerely apologize for the frustration you experienced while trying to make your purchase, including the confusion caused by additional items being added and the difficulty in accessing plumbing attachments without repurchasing products you already own. We understand how discouraging it is to feel misled or restricted during the buying process, and we want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team



