Mario G.
I purchased this product based on the…Full Refund Guarantee Not Honored
I purchased this product based on the advertised “full refund” and “no questions asked” satisfaction guarantee. That guarantee was a key factor in my decision to buy. After trying the product and determining it did not meet my expectations, I contacted the company within the stated return window to request a refund. I was then told that because the product had been used, it could not be returned — despite the guarantee language not clearly stating that refunds were limited to unused items. I was offered a 40% refund instead of the full refund that was advertised. While I accepted the partial refund at the time, this does not align with the “no questions asked” satisfaction guarantee that was promoted. I recommend that future buyers carefully read the full refund policy and clarify return conditions before purchasing.
Response from DrivseApr 4, 2026
Thank you for reaching out. We understand your concerns and want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team