Oliver L.
These people are THIEVES
These people are THIEVES. I have rented from them a few times, and each time, they find a tiny scratch which may be at most an inch big and they blame you to bill your insurance. Since I have American Express, I have always had Amex insure the car rental. Drivo Rent A Car actually has had the audacity to charge American Express over $2500 for a tiny one inch scratch which is barely visible. What is wrong with these people? We are in NYC and everyone parallel parks. Obviously, when one does parallel parking, one may tap onto other cars. I've always been extremely careful when I park, nevertheless, others may not be as prudent and they may scratch another car going into a parking spot or coming out of one. How can Drivo dare to charge Amex over $2500 for a tiny scratch? This is how they make their money. Drivo Rent A Car purposely makes their profits by stealing money from Insurance Companies like Amex and charging thousands to fix a puny scratch. I will never rent from them again. Here are photos as proof of the car, the tiny scratch and the letter that their auto claims company Emailed me. STAY AWAY FROM THESE THEIVES!!!
Response from Drivo Rent A CarMay 17, 2024
Hi Oliver, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us at (855) 550-0008 or email us at [email protected] so we may assist you in moving forward towards a resolution.


