Drivo Rent A CarReviews of drivo.com

Good driving with Ahmed

Worse rental car company in the US, used many different companies never had a problem, they lie to you in order to make you purchase insurance. When you arrive to pick up the car they make it almost imposible to take the car without paying for insurance 6 days to here back from a manager after several phone calls. Some of their vehicles are old and not well mantained, never renting a car with Drivo,Ace,Fox they are the same company.

When we arrived at Drivo, 408 Carnegie Ave., Newark, NJ from Newark airport, we had to take your shuttle bus. I had to wait 30 minutes for the bus then I had to stand in line for 45 minutes because the person in front of me was arguing with your employee about quoting him one price and changing it when he got there. I had registered online, had my paperwork in front of me and was about to him my license and credit card. I showed him my license and he said I was too old to rent a car. I asked if they would take me to another car rental place, but they said they would only take us back to the airport. the shuttle driver dropped us at the airport in the pouring rain and we were able to rent a car at a reputable car rental agency that had no age limit, you just had to have a legal license. When I got to my destination, I discovered right on their website the age limit was 80 and my husband is only 77. Therefore this would be considered age discrimination. We will never rent a car from them again and nobody else should either! I'm thinking of suing them.

Quick and easy customer service. Randy was great, there was an issue with my reservation but he took care of the issue in no time.

Inesa and the entire LGA Drivo team were friendly and professional ~ greatly appreciate the ease of rental :)

Update: 04/05/24 The dispute about the difference got resolved. Thank you! Just be careful, a very SHADY car rental. They prey on their customers, lure them in with their cheap prices and then hit them with hidden fees. They will have you sign several documents with fine prints that will haunt you afterwards. They said I had a scratch on the car above the right tire which was unnoticeable at the time of rental. When I returned the rental a day earlier, I was told I would not get any reimbursements and they had noticed a scratch. This seems a regular practice from Drivo-rent-a-car when reading reviews online. Their insurance company sent an inflated estimate to my insurance company. The scratch could have been buffed which is what my insurance company suggested. But their estimate included changing from the right door to the fender and having the rented car out of commission for 7 days. They milked my insurance company and then billed me the difference my insurance company disputed. No wonder Drivo-rent-a-car has fraudulent charges against them to resolve consumer fraud allegations. Never again will I rent a car again from Drivo-rent-a-car. I learned my lesson. BEWARE and do your homework when renting at Drivo-rent-a-car, check your rental car thoroughly and then jump in to take the risk. Popular travel websites should ban them from their sites because they sell a scam. ACE & FOX operate under Drivo-rent-a-car.

Fast, efficient and kind service

DO NOT RENT A CAR FROM THIS COMPANY. i took a trip to New York and pick up my car from the JFK location. When i arrived it was dark. The counter associate told me that i have to get their basis insurance in New York to cover the vehicle. I told them that i have my own car insurance. That did not matter they still charged me 200 dollars for insurance. Only to find out later when i complained to their corporate office that the counter associate stated that i did not have my own insurance. They took video and pictures of the car and noted all the dents. I drove off. about a hour in my trip i saw that the low tire pressure alert went off. i called the JFK location and they told me not their problem, it mine now. I put air in the tire and when i got to my destination found a nail in the tire. The nail had been in the tire for weeks. I had to get it repaired on my own dime. so drive got 200 insurance and a new tire out of me. DO NOT under any circumstances use this car rental company. you get exact what you pay for. i wish i read the reviews on this company before i rented the car. Message to DRIVO - i tried to contact you to resolve and you just told me you are going to do nothing. you should close your doors now.