Drivo Rent A CarReviews of drivo.com

Flight was delayed by 1 hour and my reservation was missed due to car company being closed. That's certainly not their fault, BUT they refused to allow me to pick up the car in the morning because the reservation would be cancelled after 4 hours of not picking it up (even though they were closed during those "4 hours"). I requested they simply create a new reservation then (for the same car that they obviously still had) to begin in the morning when they first opened and to be returned at the same time the original reservation was for. They said they couldn't do that because my original reservation was still in effect (even though they were closed and the vehicle obviously couldn't be picked up). And they offered no options, alternatives, or solutions. They left us high and dry over something so simple. That left me and my son at the airport to sleep overnight with no hotel vacancies anywhere in the city. Nice way to treat your customers. The term "customer SERVICE" has no meaning to Drivo. We were able to get a different reservation with AVIS. AVIS was a little more expensive but they saved our vacation. Hooray to AVIS! Boo to you Drivo!

We rent a car from Drivo most of the time when we fly to NY. We fly almost every month. The people are very polite. The Dior I is very polite and knowledgeable,always treat you with respect and a smile.

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sal s great customer service

An excellent company with its car rentals but the girl Diana, an excellent person, very attentive, explains each procedure in detail and. The best attention if you visit ACE RENTAL CAR GO WITH. Diana

Good company, rent with them all the time. No issues!

Diana is awesome

We had a miserable experience with this company. We booked a Priceline deal where we were told that we would get one of 3 rental companies. We ended up with Drivo / Ace. Our intent was to rent a car in New York and do an “east coast road trip” going as far as Maine. We were blind sided at the rental counter by their boundary restrictions, which Maine was outside of. We had no choice but to have to accept the up charges for driving there. The counter agent struggled to show us where this “policy” was disclosed in the Priceline listing - having to dive many layers into the fine print. The listing itself was advertised as “unlimited” miles, with no clear mention of a boundary restriction such that any reasonable person would see at the time of booking. Once we entered Maine, we received harassing text messages threatening to report the vehicle stolen, despite us disclosing that we were going to Maine at the rental counter. These texts were accompanied by emails, serving as a stressful disruption to our vacation. To add insult to injury - the counter agent tried to upsell us on their insurance, insisting that my State Farm policy did not have collision coverage 🤷‍♂️. I had to waste time logging into my policy website and pulling up the declaration page while waiting 20 minutes for the agents to “review” it. This was either incompetence or an attempt to bully us into another up charge, either way, unacceptable. We will never use this company again, and will be disputing any up charges made to our credit card for the boundary restrictions.