Drivo Rent A CarDrivo Rent-A-Car offers a wide range of cars available for rent in Newark EWR Airport NJ. We pride ourselves in our customer service, and hassle-free renting experience.
Drivo Rent A Car (drivo.com) has 698 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Sulahian
Ibrahim was great and explained everything clearly. Also gave me a very good car. Thanks will rent again!
Response from Drivo Rent A CarSep 23, 2024
Hello Sulahian, thank you for your feedback! We're thrilled to hear that Ibrahim provided clear explanations and a great car for your rental experience. Our company will look forward to work with you again.
Bob C.
I rented a car from this company over a year ago and on returning it as I received it was later told I owed them over $2,000 for "damage" to the vehicle. When I contacted my insurance company, they knew who this company was and informed me that they would not pay due to a history of insurance fraud claims. My credit card company also rejected their claim. They are still trying to collect from me which is not going to happen.
Response from Drivo Rent A CarSep 18, 2024
Hi Bob, We apologize if our damage claim process has caused any frustration. At Drivo, transparency and fairness are key, and we want to ensure your concerns are fully addressed. Please email us at [email protected] with your rental agreement number and the details of your claim so we can investigate further and provide clarity. We’re confident that with this information, we can work together to resolve the issue and improve your experience. Sincerely, The Drivo Team
Renee L.
Total scam!!! Do not give any deposit because they will find a way to keep it. Entirely deceptive and untrustworthy.
Response from Drivo Rent A CarSep 11, 2024
Renee, we apologize for the frustration you experienced with the deposit process. Please contact us at [email protected] or call us at (855) 550-0008 so we can investigate your concerns and work towards a resolution.
cynthia S.
My transitions was smooth and Oscar was very professional and courteous!
Response from Drivo Rent A CarSep 10, 2024
Cynthia, thank you for your review! We're delighted to hear that Oscar provided you with a smooth and professional experience.
Foday J.
Greatest customer service by employees, Khaddy, Alex, Valeria and Shah
Response from Drivo Rent A CarSep 8, 2024
Foday, thank you for your review! We're thrilled to hear that Khaddy, Alex, Valeria, and Shah provided you with the greatest customer service.
Luna
I rented the car in Priceline. The rental agreement wasn't clear about "boundary restrictions". If the information was in red or had a map about these restrictions, I would have not rented from ACE (NYC) because I was driving the car to states outside what the company allows. I would have rented from a different company and paid less. I received clarifying information when I picked up the car as the customer representative showed me the map about the boundary restrictions. I incurred additional charges because I was driving to the states outside ACE's set boundaries. Additional, why should a customer have to pay $25 per day for the entire rental agreement, instead of just the days that the car is in those restricted states? My whole experience was terrible and I ended up paying a lot more than expected. I would not rent from ACE in NYC again. I cannot provide the names of the states you're allowed and not allowed to drive to, as I can't recall all that information.
Response from Drivo Rent A CarSep 5, 2024
Luna, we apologize for the confusion regarding the boundary restrictions and the unexpected charges. Please contact us at [email protected] or call us directly at (855) 550-0008 so we can review your rental agreement and address your concerns.
Patrick P.
Friendly service, nice care, great dealing with Oscar. Will go back next time at LGA.
Response from Drivo Rent A CarSep 3, 2024
Patrick, thank you for your kind words! We're delighted to hear you had a great experience with Oscar and look forward to serving you again at LGA.
KUSI BOAKYE O.
This rental company is the worst to deal with. They deal craftily with customers and my honest wish is that they fold up and cease to operate because of their deceptive practices.
Response from Drivo Rent A CarAug 22, 2024
Kusi, we appreciate your feedback and are committed to providing a transparent and fair rental experience. Please contact us directly at (855) 550-0008 or [email protected] so we can investigate your concerns and work towards a resolution.
