Drivo Rent A CarDrivo Rent-A-Car offers a wide range of cars available for rent in Newark EWR Airport NJ. We pride ourselves in our customer service, and hassle-free renting experience.
Drivo Rent A Car (drivo.com) has 698 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Larry V.
These guys are crooks. They charged my wife for insurance even when we had it and said she got it early and dropped it late. She was up to see her sister dying of cancer they said to bad.. They have been fined in the past and a bunch of us have made a complaint to the attorney general.. Join us!!
Slavo P.
!!!! AVOID THIS COMPANY ASAP !!!! HORRIBLE experience from start to finish! I feel completely scammed by this company. First, they kept me waiting for over an hour to pick up the car, and the customer service was rude, slow, and totally uninterested in helping me. Second, the car they gave me had dangerously low tire pressure—I noticed something was off within the first few miles and had to waste more time returning it. The second car had only half a tank of gas, but they assured me I could return it the same way. Then the third car reeked of cigarettes and weed, which was downright disgusting. When I finally returned the car, they hit me with hidden fees: a ridiculous $76 charge for a half tank of gas—even though that’s how they gave it to me—and a $150 “cleaning fee” because I had a service animal. That’s outrageous, especially since I returned the car in perfectly good condition. Their behavior is completely fraudulent, and they force you to pay for shady extra fees. Not to mention the cars are in terrible shape, and they push you into buying the most expensive insurance. It’s clear they only care about taking your money, not providing decent customer service or reliable vehicles. Save yourself the headache and avoid this company at all costs. There are plenty of other rental options out there—don’t let these scammers fool you like they did me!
Response from Drivo Rent A CarJan 7, 2025
We’re truly sorry to hear about your recent experience, and we understand how frustrating this must have been for you. Your feedback is incredibly valuable to us, and we’re committed to addressing your concerns and finding a way to bring you relief. We’ve already created a dedicated ticket for your case (Ticket Number: 66942 ) to ensure it receives the attention it deserves. Please don’t hesitate to reach out to us at (855) 550-0008 or via email at [email protected], referencing your ticket number. We’re here to listen, assist, and work toward a positive outcome for you.
Linda E.
Horrible service. I rented a vehicle yesterday so I could drive home for Christmas. I got full ("premium") insurance--all told they charged me close to $2500. I drove it a few blocks to my apartment. This morning when I went to pack up the trunk, the left rear tire was completely flat. They have told me that they won't cover it, that it's my responsibility, and that I have to get it fixed and pay for the repair myself. I have been trying all day to find a company that can tow this car and fix it. I will be missing the holidays with my family. I can't even believe that this company is allowed to practice business this way.
Response from Drivo Rent A CarDec 24, 2024
We apologize for the inconvenience and frustration caused by the flat tire and insurance coverage. Please be advised that we have created a ticket within our system associated with your case and are willing to provide you with resolution. Please contact us at (855) 550-0008 or email us at [email protected] and refer to the ticket number T-65883 so we can find it in our system and provide you with assistance
Patty
It was a very unexpected terrible experience. We had to FIND where the Shuttle was. Took an hour trying to find where. Bad experience. All others were at the arrival area. Then the best surprise of all!!! Our size vehicle was said not available and next size up , we had to PAY an UPGRADE Fee of $100 extra!! When I booked it , price is NOT the price we pay. Extra??? That is definitely a bait and switch scam!!! We have no choice but to except it because there was not any Hertz that i normally go to. I will make sure my friends and family will be aware of this company!
Response from Drivo Rent A CarDec 24, 2024
Patty, we apologize for the inconvenience with the shuttle service and the unexpected upgrade fee Please be advised that we have created a ticket within our system associated with your case and are willing to provide you with resolution. Please contact us at (855) 550-0008 or email us at [email protected] and refer to the ticket number T-65879 so we can find it in our system and provide you with assistance
Angela B.
From the moment I walked into office to pick up my rental, to when I dropped it back off, I was very happy. Great customer service. Beautiful and clean rental.
Response from Drivo Rent A CarDec 13, 2024
Thank you for your review, Angela! We're happy to hear you enjoyed our great customer service and the beautiful, clean rental.
Romeo S.
Everything went smooth.
Response from Drivo Rent A CarNov 28, 2024
Thank you for your feedback, Romeo! We're glad to hear that everything went smoothly.
Tanya
Fantastic service from Eli. Explained everything clearly, made a late-night stop very comfortable and fun.
Response from Drivo Rent A CarNov 25, 2024
Thank you for your review, Tanya! We're glad to hear that Eli provided fantastic service and made your late-night stop comfortable and fun.
G G.
I would like to say that Drivo was a good experience.. I would recommend them to friends. They handled all questions and concerns in a professional manner thank you.
Response from Drivo Rent A CarNov 23, 2024
Thank you for your review, G G! We're glad to hear that you had a good experience and that our team handled your questions and concerns professionally.
