Drivo Rent A CarReviews of drivo.com

Recently rented from New Jersey airport. They provided all the pickup instructions. It was fast and quick. Great service. Car was clean and they checked everything before giving the key. The return process was simple. Will try to rent from them during my next travel.

Great service from beginning to end! Car upgrade without surcharge, clerk took the time to answer every questions. Would definitely rent from them again! Rental agreement # EWR-147439

Avoid Drivo. My 76 year old mother and I were in New Jersey for a funeral. Mom required a walker and has a tough time getting around. When I booked I had no idea that Drivo was not in the airport and followed signs to the car rental companies. When we called to figure out where to go the person on the other end had a thick accent and it took us an extra hour to figure out how to get to Drivo. Once at Drivo I gave my registration number and I thought we were all set. However, apparently my insurance was not good enough and I had to add their overly priced insurance to my policy. They also required an additional $500 deposit if I used a debit card, $200 deposit if I used a credit card. They also charge $10-$15 a day if you have tolls plus the toll itself. With other companies there is a transponder you can pay for. When I saw what was supposed to be a $309 car rental balloon to $856 rental plus tolls yet to be charged I asked to speak to the supervisor who was standing right next to the the rude person helping me. I waited 10 minutes for him to respond to me and when he did he said he would take $50 off. The associate then preceded to show the manager how to implement. I was done. Then the associate wanted me to sign the online contract which is impossible to read. I signed using my standard signature and was told that, “this is a serious contract and the signature needed to match the signature on my drivers license“. This happened three more times. I am an attorney by trade. I know how contracts work. I did not need a rude associate to give me crap when I was just trying to get out of the establishment and move on. I will NEVER use Drivo again. I booked through Travelocity and am very disappointed they would associate themselves with this type of company. In the end a $309 rental is going to cost $856 and it took two additional hours to find, get to, and sign off on the car. I learned to look for a car company actually at the airport and that a budget car rental is far from it.

They charge me $200 dollars because the back tire was 28 pounds of air I think this is abuse

Their pricing was very reasonable. The team was very efficient and the process was quick. I would definitely rent from them again.

Hello everyone. R/A # 16389. This was my first time renting a vehicle from Drivo and it was very convenient and satisfying for me. I’m very pleased to do business with Drivo and will continue to support further future business with Drivo and I will like to thanks Drivo for doing phenomenal job. Thank you DRIVO

Naj provided excellent customer service.

Easy in and out even with my neglect to have insurance info. Easy peasy. I thought It was going to be a bad experience