Drivo Rent A CarReviews of drivo.com

Heel slecht autoverhuurbedrijf. Ik moest 180 euro extra betalen voordat ik de auto mag rijden plus nog borg omdat geen voornaam op mijn visacard is,alleen voorletter. Dus voor Nederlanders mijn advies is niet bij deze autobedrijf auto huren.

This company had me wait almost 2 hours to get the vehicle. Drivo then charged a holding fee and says it can hold your deposit for 100 days. Their insurance rates are three times the amount Hertz charges. And then I was charged $37 for congestion pricing. I never entered the congestion zone. When I complaint about the charge, I was told I had to prove I didn't enter the zone. I informed Veronica, it was the company's position to provide the photographic proof. A bill was sent again but no proof.

They are SCAMMERS - DO NOT RENT FROM ACE OR DRIVO Charged 2 of my credit cards without authorization. Drivo AKA Ace Rent a Car Picked up car 8/23/26 returned 8/26/26 Rental was made through Priceline and PAID in FULL ahead of time. When we picked up the car they said we needed a credit card for a security deposit. I gave them my CHASE VISA - they said it was declined- probably bc I was travleing. I then used my MISSION LANE VISA via Google Pay. After returning the car, a few days later, I looked at my credit card statements and they had charged both of my credit cards - even though they told me the CHASE card was declined I reached out to PRICELINE and was told I needed to contact Drivo directly. When I did - they told me the 200 charge to my Mission CC was for additional services...roadside assistance, extra insurance, tolls...etc.. I NEVER opted for this plan and was told it was a security hold for the car. In fact we gave them our insurance info ahead of time. As for the CHASE VISA charge (which they told me the card was declined) they said that they charged us 237 for smoking in the car. I DID NOT smoke in the car - no one did - and this charge was sent 8/23 - the day I picked up the car - not on my return date. Did they psychically foresee smoking in the car? Apparently - according to the BBB and YELP - this is a standard scam for them/ Stay away

This is a terrible car rental. you may get charged unfairly with their hidden fee. Go to AVIS or other major car rentals which may be 10-20% higher with no game play. I wanted to save 15% fee. Unfortunately, I spent 50% more on this.

My experience with Drivo was deplorable. I traveled to NY recently and booked my rental through a 3rd party for Labor Day weekend. The car had quite a bit of issues, scratches, broken air vents, bad brakes and rotors. They did not explain extra costs such as the toll plate fee, and the fact that they hold deposits for a total of four weeks which was equivalent to the cost of the rental. Although there were six employees visible in the establishment, only one person was working which made my wait to be served 40+ minutes. I would suggest that no one finds themselves caught up with the terrible service that I experienced. Coincidentally there were two additional families who were there to complain about additional fees added to their bill and the fact that Drivo hadn't returned their deposits as well... Run, do not give them your business!!!

Des voyous et un véhicule proposé dans un état déplorable ! J'ai loué une voiture chez DRIVO à l'aéroport de Rabat-Salé au Maroc fin août 2026. En arrivant pour retirer le véhicule, je trouve une voiture NON conforme à ce que j'ai réservé avec des pneus lisses, des jantes sans enjoliveurs et un état pouilleux à l'intérieur, alors j'ai refusé de le prendre pour des raisons de sécurité et pour ne pas être sanctionné par la police sur la route. Achraf l'agent de Drivo m'a malmené et, est parti en nous laissant en plan dans ce véhicule, qui m'avait été réservé, cela sans aucune justification et sans apporter de solution, prétextant vouloir voir mon permis français, alors j'ai proposé le permis marocain et que ma CB française n'était pas une carte de crédit mais débit/crédit etc et plein d'excuses bidon pour nous remballer. Compagnie de location de véhicules déguelasse et fuyez pour éviter de perdre argent temps et énergie.

I would strongly advise avoiding Kayak, Priceline, Ace Rent a Car, and Drivo Rent a Car at all costs. This was hands down the absolute worst, most stressful travel experience of my life, defined by hidden fees, non-existent customer service, and outright predatory business practices.Here is why you should never book with any of these companies:Deceptive Booking (Kayak & Priceline): I used Kayak to compare rates and was redirected to Priceline to book a "deal." Priceline completely dropped the ball. They confirmed my reservation, took my money immediately, and assured me everything was set. But when things went wrong at the counter, Priceline completely washed their hands of the situation, offering zero support and refusing to refund a single dime. They are nothing but a middleman that takes your cash and abandons you.The Ace & Drivo Counter Nightmare: When I arrived, I discovered that Ace Rent a Car and Drivo Rent a Car operate out of the same sketchy, understaffed desk. The wait time was over two hours just to speak to an agent.Extortion and Fake Fees: Once I finally made it to the front, the scam truly began. Drivo and Ace completely refused to honor the prepaid rate I secured on Priceline. They aggressively forced me to buy their astronomical, mandatory in-house insurance, claiming my personal auto policy and premium credit card coverage weren't "valid" in their system.Bait-and-Switch Tactics: To make matters worse, they didn't even have the class of car I paid for. They tried to force me into a dirty, high-mileage compact car that smelled like smoke, while trying to upcharge me for the midsize car I had already booked.Save yourself the massive headache, the ruined vacation, and the stolen money. Avoid Kayak and Priceline's deceptive funnels, and stay far away from the absolute scams that are Ace and Drivo Rent a Car. Stick to reputable companies that actually respect their customers and honor their contracts.

This is by FAR the worst rental company I've ever worked with. First off, in Newark, the process to get TO the place was a giant pain in the neck. Then we get there and are forced to pay additional money (now making it more expensive than any other agency I could have rented from) for their 'full coverage' insurance because my car insurance that's always been fine for rentals in the past wasn't good enough so that was an extra $389. Then fast forward to after the trip... we dropped the car off as scheduled, on time, tank full all that and I get the invoice that shows the -$200 for the allegedly pending refund of the deposit amount. Then a MONTH later, I'm making my credit card payment only to see that that deposit has never been credited back. I reached out to the company demanding they refund my deposit, which they did the following day, but I'm guessing they generally don't actually refund it unless people notice and ask. Absolutely awful.