Drivo Rent A CarReviews of drivo.com

Mr Boukare very safe driver

DO NOT RENT HERE. I don't even know where to start, so please see the numbered list below in chronological order: 1.They have the wrong address for pickup listed in their invoice email, website, phone number, and instagram. When you get there, it's just security guards telling you you have to go to the airport, so I had to take a second $20 Uber, and this information is listed nowhere but the door on the old address. Insane. 2. When I got to the desk (Shaun was very nice, he should get out of this company ASAP), they informed me that A. the place where I was taking the car would mean that I had to pay an extra $15/day. (WTF, I've never heard of anything like this before) B. the insurance that I bought by CLICKING THE LINK THEY SENT that said I needed insurance to use the car, actually didn't count, and in fact, if I wanted the car, I needed to pay $40 MORE a day on top of the insurance I already paid for. 3. When you call the number, it either connects then silently hangs up, or connects, then tells you the number is no longer in service.

Off site walk to a bus take bus to train take train to shuttle to rental place. I was under the impression that I had filled out paperwork and paid in advance and only needed to show ID and proof of insurance and sign rental agreement. I felt like it was a set up to get more money. They demanded insurance company online access and my personal password or I had to buy their insurance. Then I had to fill out all new paperwork for Drivo car rental not ace. Then I had to pay a $200.00 refundable deposit refundable after 20 days. Today is 28 days and still no refund. In my life I have rented cars more than 50 times. I have never had an experience like this ever. Still waiting for refund. I will never do business with these companies ever again and will take every opportunity to warn as many people as possible not to use them.

They made the rental and shuttle process very stress free Thanks to Boukare and abdull

BEWARE! This company will not release your security deposit for a month. Rented with them both times and I had to call both times and wait until 20 BUSINESS days before they would release my funds. They also do not accept several forms of payments. There are more reputable and customer friendly rental companies to use.

Des Voleurs Nous n'avons jamais pu récupérer notre voiture louée par le biais de Carjet sur le parking de l'aéroport d'Agadir. Un vieux fourgon sert de bureau et on nous annonce que notre permis français n'est plus valable (il n'y a pas de date de péremption pour la France), nous tentons de leur expliquer pendant 30 min. Ensuite c'est la carte bleue qui ne va pas (le numéros ne sont pas en relief), ils se servent de cet argument pour garder votre argent et ne pas vous louer votre véhicule, ce type de carte n'existant quasi plus). Fuyez ce prestataire en courant, c'est un conseil.

I had a reservation with Drivo, EWR-174920, I was very happy with the vehicle's status. It was new and clean, and I was very happy with the customer service. I had one issue with them that I asked them a few times before the rental date if I'll need to pay any more money when I arrive to the desk for insurance etc since I have Credit card collision insurance, and they told me a few times that I won't need to pay anything more at the desk and no insurance is needed. When I arrived at the desk 22/07/2026, I was told that I MUST have liability insurance and if not I can have the vehicle, and they made me pay almost DOUBLE the amount I was quoted. Being that I was at an airport and didnt have different options I paid for it, but I was very disappointed... So if you're thinking of making a reservation with drivo I do recommend it, just make sure you have private full lability beforehand.

Terrible Experience — I Do Not Recommend This Company My experience with this company has been extremely frustrating. After returning the vehicle, weeks have passed and my deposit still has not been refunded. Instead of resolving the issue clearly, they continue adding charges and giving different explanations. During the rental, I purchased the insurance they offered me specifically so I would be covered in case of any issues. Now they are also trying to charge me for toll-related fees that were never clearly explained to me when I rented the vehicle. The worst part is the lack of transparency. A customer has the right to know exactly what they are being charged for, how much each charge is, and why money is being deducted from their deposit. Additional charges should not simply appear afterward without a clear explanation, documentation, and supporting receipts. I have had to call, send emails, and repeatedly follow up just to get answers about my own money. A professional company should return deposits within a reasonable amount of time and immediately provide documentation for any legitimate charges. Until they provide me with a complete itemized breakdown, official toll receipts, and a clear explanation for every dollar they are trying to charge me, I consider the handling of my rental and deposit completely unacceptable. Be very careful before renting from this company. Keep all of your receipts, contracts, insurance documents, and carefully review any charges they try to add afterward.