Drivo Rent A CarReviews of drivo.com

Nice service , good car

Not enough staff available to help. Had to stay in line for over 30 minutes. They will do anything to force you to buy insurance from them and double the price of online. Plus they are not in the same place as other rental cars and you have to get an shuttle to get there.

Worst rental car company. They do over charge customers, they make you buy coverage even if you are already insured.

I really loved the quality of my rental and even though it was a busy holiday weekend the return process was very easy. Confirmation number#HNV17481940

JFK-153970 I recently rented a vehicle through an online broker, which promoted ACE Rent a Car and offered what was advertised as "full protection insurance." I selected that option and paid in full ahead of time. However, when I arrived to pick up the vehicle, I was informed at the counter that the so-called “full protection” only covered wheels and certain parts—not collision coverage. I was then told I would need to pay an additional $30 per day for proper insurance coverage. The staff member at the counter was dismissive and made it clear that this was my problem—not theirs or the broker’s. I tried to explain the situation and asked for help, but I was met with attitude and zero flexibility. Since the broker had already charged my credit card and I couldn’t cancel or get a refund on the spot, I had no choice but to accept the additional $300 charge for my 10-day rental. As someone who rents cars regularly when visiting family across the country, I’ve never encountered this kind of poor customer service or misleading insurance policies. This experience was incredibly frustrating, and it has left a lasting negative impression. I will not be renting from Drivo, ACE—or any affiliated service—again. The staff member at the counter was dismissive and made it clear that this was my problem—not theirs or the broker’s. I tried to explain the situation and asked for help, but I was met with attitude and zero flexibility. Since the broker had already charged my credit card and I couldn’t cancel or get a refund on the spot, I had no choice but to accept the additional $300 charge for my 10-day rental. As someone who rents cars regularly when visiting family across the country, I’ve never encountered this kind of poor customer service or misleading insurance policies. This experience was incredibly frustrating, and it has left a lasting negative impression. I will not be renting from Drivo, ACE—or any affiliated service—again.

it was such an easy pick up and drop off experience. the staff was helpful and even a little funny. my reservation number was POV17557467.

Added $200 in fees for insurance when I arrived. After I argued for 20 mins they removed the fees and gave me the car lol, after saying it was a 100% requirement for me to rent from them. Do better guys, pathetic. STAY AWAY

I rented a car from Ace and returned it in good condition. The employee who received it said everything looked fine and gave no indication of any issues. A few days later, I was charged couple of hundred for “low tire pressure” — without warning, proof, or any communication. There was no visible issue with the car when I dropped it off, and I was never asked to sign anything related to this charge. Customer service was completely unhelpful and refused to provide any documentation or explanation. I’ve had to dispute the charge with my credit card company and report the situation to consumer protection agencies. This feels like a dishonest and predatory business practice. I strongly advise others to avoid renting from Ace Rent a Car.