Drivo Rent A CarReviews of drivo.com

Carolina Samila and doni were great!

Zero Stars: A Cautionary Tale Against Renting from Drivo/Ace Car Rentals My experience with Drivo/Ace Car Rentals was nothing short of a nightmare, and I feel compelled to share this warning to spare others the frustration, disappointment, and sheer aggravation I endured. This company's blatant disregard for customer expectations, coupled with their unprofessional practices and questionable business environment, makes them an utterly unreliable choice for anyone seeking a car rental. If you're considering renting from Drovo/Ace, I urge you to reconsider--your time, money, and peace of mind deserve better. My ordeal began with a simple reservation for a full-size SUV, specifically a Chevy Tahoe, which I selected for its space and reliability to meet my travel needs. Upon arrival at their location near JFK airport, I was shocked to be handed the keys to a Hyundai Palisade--a midsize vehicle that falls far short of the full-size SUV I had reserved. When I raised this issue with the staff, I was met with an astonishing claim: they insisted the Palisade was a "full-size" vehicle, despite clear industry standards proving otherwise. This misrepresentation was not only misleading but felt deliberately deceptive, as though the company assumed customers would accept their excuses without question. The customer service, or lack thereof, only compounded the frustration. The staff displayed a complete lack of empathy, dismissing my concerns with indifference and offering no meaningful solutions. When I attempted to seek clarification or explore alternatives, I was stonewalled--my questions led nowhere, and it became clear that Drivo/Ace prioritizes profit over customer satisfaction. This wasn't just a one-off mistake; it felt like a systemic disregard for accountability, leaving me to bear the consequences of their bait-and-switch tactics. The location itself added another layer of unease. Situated in a sketchy area near JFK airport, the rental office felt far from welcoming. The environment raised immediate red flags, making me question the legitimacy and safety of the operation. For travelers already navigating the stress of airports and logistics, this unsettling setting only amplifies the sense of distrust in Drivo/Ace's services. What might seem like a "good deal" on the surface is anything but. The initial savings are quickly overshadowed by the grief and aggravation of dealing with a company that fails to deliver on its promises. The inconvenience of receiving a smaller, inadequate vehicle, coupled with the dismissive attitude of the staff, left me shaking my head in disbelief. This experience wasn't just disappointing--it was infuriating, and it's one I wouldn't wish on anyone. To anyone considering Drivo/Ace Car Rentals, let my experience serve as a stark warning: steer clear. No discount is worth the headache of dealing with a company that misleads its customers, provides abysmal service, and operates in a way that feels untrustworthy. There are plenty of reputable car rental companies that value transparency and customer care--Drovo/Ace is not one of them. Save yourself the frustration and choose a provider that respects your time and expectations—zero stars, without hesitation.

Jeremy was fantastic

Great service by Diyor at pick up

STAY AWAY from Drivo Rent A Car. They do not provide a written rental agreement, but ask you to sign on a digital pad WITHOUT seeing the terms and conditions. They claimed that they would email me the rental agreement with the condition of the car before the rental, but NEVER sent me such an email. That way they sold me insurance even though I declined it. They also try to rob their customers a few days after car return; by claiming that there was damage to the rental car, even if there is absolutely NO damage.

Worst rental car in the United States.Workers are so incompetent,all of them telling something different contradicting each other.The whole procedure is shitty.Overcharge you in every way possible even after you returned their cars.oh And also you might not even get the car you paid for.wish i could give them a zero,can’t even recommend this to my worst enemy

I recently booked a rental with Drivo Rent A Car at JFK expecting a straightforward process, but was hit with unexpected and unnecessary fees when I arrived to collect the vehicle. Despite having my own insurance and clearly stating I didn’t need additional coverage, I was pressured into signing for extra charges that weren’t disclosed upfront. The invoice showed fees I never agreed to, and the staff seemed more focused on upselling than customer service. This kind of bait-and-switch pricing is frustrating and feels dishonest. I would strongly recommend others to read the fine print carefully and be prepared for last-minute surprises. Definitely not the hassle-free experience I was hoping for.

Geremy was very helpful and patient.