Mina F.
Absolutely TERRIBLE experience!!
WDRP000B9E - Absolutely terrible experience!!! Overcharged for both insurance and an upgrade. We've rented from them a few times and never had an issue until now. When my husband arrived, the young kid at the counter was extremely unattentive and had zero costumer service skills. We had prepaid online. The guy asked my husband if he had insurance. My husband said yes but the guy never asked to see it, unlike previous visits where we were asked to scan a QR code. My husband thought nothing of it and the guy didn't mention purchasing their insuarnce. Then theguy asked if he would be interested in upgrading and my husband replied "Sure, if doesn't cost anything". In our previous rentals with Drivo we had received free upgrades because they didn't have the vehicle we reserved. The guy responded that there would be no charge. Two days later we checked our credit card statement, and they charged us an additional $281.00 for the upgrade AND their lousy insurance with a $1,500 deductible! We immediately called them and filed a complaint. They told us they would "check their cameras" and get back to us. Well they did...to tell us that they had checked their cameras and that we were at fault! I called them back to escalate the issue. The person I spoke with said that they had microphones as well. We are still waiting for an answer but I'm not holding my breath. A $400 rental turned into an almost $700 rental. We want our $281.00 returned immediately. These is fraud, negligence and predatory practices. A lawsuit was filed against them a few years back (which they lost) for similar reasons. If this matter is not resolved in our favor, we will never return to Drivo. Asa Betancourt