Drivo Rent A CarReviews of drivo.com

If you can help it, DO NOT rent from here. First, they are not actually at the airport. You need to take an air train, then schedule a shuttle pick up, then finally take a 15 minute shuttle to the location. Once there, the employee will try to force you to purchase their insurance. You'll also be signing a digital contract only! They do not provide Terms and Conditions in the office. Their business practices are gross and misleading -- especially when booking through a third party site like Priceline or Expedia. After drop off, they are trying to pin a scuff mark on the bumper on me and I had to pay $1300. I am currently disputing since they checked in the vehicle 7 hours after I dropped it off and it was driven around. The scuff was not there when I dropped it off and handed the keys to the onsite employee. If you look at other reviews, there is clearly an ongoing issue with them trying to pin damage on customers. Avoid at all costs!

I had great experience with Sam very professional guy explaining everything in detail with excellent customer service and I'll be coming back because of Sam!

MISLEADING SALES PRACTICES" I pre-paid a 3rd party booking company (economy booking.com) for a car rental via Drivo for $336.02 on 6/5/2025 When we arrived at Drivo to pick up the car on 6/6/2025 we were told we could upgrade to a small suv for $8 more . I confirmed verbally with the clerk that it would be only $8 total in addition for the upgrade. He replied "yes" , We left with a Tucson, which was not full with gas. was at 3/4 tank. After we returned the car on 6/13/25, full of gas, on 6/19/2025 I noticed we were charged an additional 343.87 on our cc statement and immediately contacted Drive to resolve. I was told via phone support to email an email support address with my issue. I emailed them several times with no response from them over a 2 week period. I finally contacted my CC company who removed the charge from my balance. Just received notification yesterday that Drive convinced them that the additional $343.87 was a valid upcharge and they re-charged it back to my card. This is ridiculous, I would never pay that total amount (almost $700) to rent a Hyundai Tucson. I've searched for reviews on line and this company has many negative reviews for exactly my same complaint.

So sleezy. I have never worked with a more corrupt company in my life. At every turn they are tacking on hidden fees.

Sam at the front desk was very nice and helpful. Explained everything I needed to know about the rental clearly and throughly. My overall experience with Drivo was great and would definitely recommend them to anyone.

This company is a total rip-off. I was given a vehicle in disgusting, dirty condition — clearly not cleaned before I got it. I returned it spotless and with a full tank, yet they slapped me with a $200 “excessive hair” fee. This is nothing but a scam to squeeze money out of customers. I sent them video proof of the filthy condition the car was in when I received it, but Arthur Morgan, the so-called manager, still refused to remove the charge. His behavior was blatantly discriminatory toward me based on race and gender, and he hid behind lies instead of addressing the facts. This company has zero integrity and runs off shady business practices. They will ignore evidence, invent bogus fees, and treat you with disrespect. Save yourself the headache and rent anywhere else.

Diana did amazing job helping me with my reservation. Highly Satisfied!

This company won’t be around too long, I really can’t believe they even have a spot at JFK airport. After finally finding the company at the airport, which by the way was not on the airport property. I booked the car on Priceline and the amount I booked it for said all taxes and fees included when I got to the counter they gave me a price for the car I rented and attached $150 worth of fees on it. I will definitely get back to Priceline on this one didn’t have time to bicker too much about what they did just wanted to get out of the airport after signing a bunch of places on their 6x6” tablet, not really knowing what I was signing (big mistake on my part) I was given Keys and of course no contract, probably because they didn’t want me to see what I actually signed! The car I rented was supposed to be a full-size Toyota I wound up getting into a Hyundai SUV thought it was fine, come to find out they put me in an upgraded vehicle. Make a long story short when I got the car back I was given a bill for my four day rental at $1200 when it was supposed to be $400 this company he’s made up of a bunch of crooks so if you rent from them the jokes on you! I didn’t argue with them too much because I don’t think the fellow could even understand English. I just decided to take it up with American Express. Thank God I have the American Express card anyway this is the last time I will ever rent from Drivo , Ace, or anything that’s affiliated with them! All I can say is stuff like this only happens in New York City