Drivo Rent A CarReviews of drivo.com

Insurance scam and paying customers for 5-star reviews. Stay away from Ace Rent-a-Car. The counter person used high pressure sales tactics and lies to try to get me to buy the insurance. He said I had to purchase his insurance for $250 or he would NOT rent me the car because my insurance company would not cover me in NYC. As soon as I dialed State Farm on my speaker phone at the counter, he allowed me to decline the insurance. State Farm said he was lying and that State Farm would cover me in NYC. He wanted to charge me $250 for 7 days of insurance. State Farm charges me $500 for the entire year. Ace is paying for 5-star reviews, which is prohibited by Google and Yelp. Their 4.3-star rating is over stated due to this practice. When I returned the car, the employee offered to give me 10% off on my next rental if I submitted a 5-star review in front of him and he took a picture of the 5-star review for his boss. This practice is unethical and overstates their rating. I rented my car at 8 A.M and was told my receipt would be email to me shortly. That same night at 7 P.M. I started to receive harassing emails and texts saying I didn’t return my car.

Car rental is not in the airport and requires a shuttle from the shuttle - i.e. there is a first shuttle (the air train) from the terminal to MOST of the car rental company lots, and you must then take a SECOND shuttle to Ace's/Drivo's lot. Took 45 minutes instead of just 10 and messed up my day. Also requested copies of my insurance declaration page, never been asked that before from a US car rental location and intended to make you pay more for their insurance. SCAM.

Doni’s courteous and professional demeanor. My husband and I also appreciated his upgrade suggestion for a more comfortable ride. We had absolutely no complaints. After a long sometimes arduous flight, it is refreshing to have a seamless experience with your car rental company. We look forward to doing business with your company again in the near future. Kind regards Mrs. K. Marie

Do Not Use them. Go with another reputable car company and save yourself a headache.

Take your chances with this place. You won’t get your deposit until a month later! NO WAY

Izzy , Amir and Joe very accommodating and easy going Ty Drivo

Had to first wait for a shuttle to take us to an off-site location. At the counter, I/We were pressured to buy additional insurance and options the total of which would have more than doubled the cost of the prepaid amount Got a car with damage and poor repair (no walk around offered). Floor mat was so damaged that it caused a loss of control of the vehicle. I've opened a ticket with Drivo/ACE's customer support and the NJ BBB (of which they are not registered). The only PRO was the shuttle bus driver who, upon seeing the trouble my wife was having getting into the shuttle, repositioned the shuttle closer to the curb so my wife could get in.

The service on pickup was topnotch. The accommodation for the vehicle upgrade was so unexpected and appreciated from Amir and Joe. The drive was smooth and comfortable. I would use Drivo again.