Drivo Rent A CarReviews of drivo.com

Failed to return my deposit after 28 days and now have to wait 120 days as I have to do a charge back with the credit card company very disappointed will not be using them again

You charged me 130 for insurance up front. Then another 100 when I got there. Why could you not be honest about the total insurance costs. 230 for 10 days. Way too much for insurance. I had my insurance cert w me but you would not take it. Very underhanded.

They sell through Hotwire, then DO NOT honor the actual reservation. I reserved and paid Hotwire for TWO day rental. Ace (Drivo) charged me late fee when i returned the car two hours into the srcond day. Thieves! Besies, cars are old and beat up. The AC wasn't working properly.

My experience with Drivo JFK was a complete disaster. First, they refused to accept the "Full Coverage" insurance I bought through EconomyBookings due to their own corporate dispute, forcing me to buy their much more expensive on-site policy. Second, they directly CHARGED a $200 security deposit to my credit card instead of placing a standard pre-authorization hold. They only issued a refund after I sent a furious complaint email over a week after returning the car. Third, they lied on the rental contract, marking the fuel level as "Full" when it was short by a notch. Since I returned it full, I paid out of pocket for their missing fuel. When confronted, their Team Leader "Steve" sent an unapologetic reply claiming they don't guarantee a full tank—despite it being printed on their own contract. Shady billing, fraudulent documentation, and arrogant customer service. Avoid this company at all costs.

Scammy checkout. 1) Forced credit check 2) Required me to login to my bank to show a credit card statement saying I booked 3) Added various charges like insurance and "upgrades" without consent 4) Added undocumented charges like "geofence" and taxes/fees on a prepaid car

Today is June 15, 2026. Do not rent a car from here. I ordered the rental on hotwire paid about 500 dollars. I get there. They tell me they have to do a credit check (new to me) tells me they cannot give me the car and I need to call hotwire for reimbursement. I was extremely furious.

1 Star – Worst Car Rental Experience I’ve Ever Had My experience with Drivo Car Rental at LaGuardia Airport was by far the worst car rental experience I’ve ever had. First, Drivo operates its own shuttle instead of being directly at the airport. We waited 35 minutes just to be picked up from LaGuardia, and I had to call them twice before the shuttle finally arrived. After that, the shuttle drove around other terminals picking up passengers, which added another 30 minutes before we even reached their counter. When we finally arrived, the car we had reserved was not ready. They said they would upgrade us to a mid-size car, but then told me I had to pay an additional $60 for the upgrade. The vehicle they gave us, a Hyundai Elantra, had multiple problems from the start. There appeared to be a loose plastic piece underneath the car, creating a constant noise, and air seemed to be leaking throughout the four days we had it. The ride was extremely rough. Later, I discovered one of the reasons: the tire pressure was at 50 PSI, which is clearly overinflated for this vehicle. I have photos and video showing the tire pressure reading. Because of the excessive pressure, the car felt every bump in the road and rode extremely harshly. Eventually, one of the tires went flat, most likely due to improper tire inflation. This made the situation even worse and confirmed that the tires were not properly maintained. Because of these issues, we had to cancel our planned trip to Atlantic City. We called Drivo to request a replacement vehicle, but they refused. Instead, they told me it was my responsibility. They even suggested I might be charged for repairs, which was completely unreasonable given the car's condition when it was given to us. By the final day, we had just returned the vehicle and didn’t even feel it was worth arguing with the staff anymore. I do not recommend this rental company to anyone. UPDATE / ADDITIONAL DISAPPOINTING EXPERIENCE FROM DRIVO / ACE RENT A CAR: ★☆☆☆☆ – Second Terrible Experience with Drivo/ACE Rental Car This was my second extremely disappointing experience with Drivo/ACE Rental Car, and it confirmed that I will never rent from this company again. I booked through Priceline’s Express Deal and, because the rental company was not disclosed until after payment, I was once again assigned to Drivo/ACE—the same company I had hoped to avoid. I paid the full rental amount in advance, including Collision Damage Coverage purchased through Priceline/RentalCover. On May 30, 2026, I arrived at the Drivo/ACE location in Newark, New Jersey, as scheduled, with my reservation confirmation and proof of insurance. I did not cancel this reservation. I showed up to pick up the vehicle I had already paid for. Despite that, the counter staff refused to release the car unless I paid an additional $290 for their insurance. I remained calm and respectful and explained that I had already paid in full for the rental and insurance, but they still refused to release the vehicle. Afterward, I was denied a refund because they claimed I had agreed to a non-cancellation clause. That explanation makes no sense because I never canceled. I appeared at the Newark location on the scheduled pickup date and was ready to complete the rental. It was Drivo/ACE that refused to provide the prepaid vehicle unless I paid another $290. Fortunately, the insurance payment of $130 was refunded. However, the remaining prepaid rental charge of $437.98 has still not been refunded by Drivo/ACE. A non-cancellation clause should not be used to keep a customer’s full rental payment when the customer showed up and the rental company refused to release the prepaid vehicle under the agreed terms. I have proof of the prepaid reservation, insurance coverage, my arrival for pickup, and my communications regarding the denied rental and refund request. This experience wasted my time, added to my transportation expenses, and left me without the rental car I had already paid for. After two terrible experiences, Drivo/ACE is a rental company I strongly believe customers should avoid.

Cet Avis esr pour Drivo FES. Le vehicule etait propre et en tres bon etat, comme souvent chez eux. Fatima Zahra qui a fait la recuperation du vehicule etait adorable et arrangeante, tres professionnelle et ma donné de precieux conseils pour mes futurs locations. Je pense que c'est grace a des personnes comme elle que les gens reviennent louer chez eux, elle fait une vraie difference avec les autres loueurs, leurs services est au top et leurs prix tres competitif. Le professionnalisme et la gentilesse de Fatima Zahra et la Qualité-Prix Drivo, c'est une bonne composition.