Drivo Rent A CarReviews of drivo.com

1 Star – Avoid at all costs! My recent rental experience with Drivo Rent-A-Car at their Newark location was an absolute nightmare from start to finish. First, they provided zero instructions on how to access their airport shuttle. We were left stranded at the airport and had to pay $50 out of pocket for an Uber just to reach the rental lot to pick up our car. The 2024 Chevy Malibu they gave us was in terrible mechanical shape. It made a strange, unsettling noise the entire trip, and I felt genuinely unsafe driving it on the road with my daughter. To make matters worse, the drop-off process was completely dishonest. An employee named Bob attempted to scam me by claiming I was responsible for scratches that were already on the vehicle. He only backed down when I pulled out my phone and showed him time-stamped photographic proof from the day of pick-up showing the pre-existing damage. Between the unsafe vehicles, the lack of basic communication, and the staff trying to pull a fast one on customers with fake damage claims, this place is not worth the headache. Save your money and rent from a reputable company!

We rented a car for a weekend near LaGuardia airport. They charged us $200 security deposit even though we took the insurance. We dropped the car off in perfect condition. The security deposit was never credited. I had to open a claim with my credit card to get my money back. Stay away from this company!

I rented a car from Drivo in Tangier. The staff member was unfriendly, rude, and unprofessional. I was told the car had GPS, but it didn’t. I asked for permission to drive into Ceuta for just a few hours, but my request was refused. When I returned the car at the airport, I explained that the last petrol stations I had passed had run out of diesel. I offered to pay for the missing fuel, but the staff member responded in a rude and sarcastic manner. To make matters worse, I was then told I had to pay because the car was not washed. I have rented cars in many countries and have never been asked to return a rental car washed. I will never rent from Drivo again.

Avoid renting from this place. I frequently travel across multiple states and visit New York once a month, and this is undoubtedly the worst rental agency I’ve ever encountered. They fail to maintain the rental car properly, and upon returning, you’ll be subjected to additional charges and fees. There’s a reason why there 2 stars on Better Business Bureau

all went good.

Babatunde was the absolute best, so friendly and welcoming!

Affreux, c’était une véritable arnaque, il faut en sorte de vous mettre au pied du mur pour pouvoir vous charger de l’argent. En plus ils prennent n’importe quel prétexte pour ça comme le fait d’avoir une carte de débit pour vous charger 100 € en plus je fais référence à Imane à l’aéroport de Marrakech. Ils sont affreux à fuir.

First, I did not receive the vehicle with a full gas tank, yet I was expected to return the vehicle with a full gas tank, or else be charged for this. When I brought this to the company rep's attention upon return of the vehicle, they just brushed me off and moved on. Second, they took a $200 deposit on my card, which is common practice; however, the $200 was not returned until 21 business days (basically one full month) after the car was returned. I never experienced this at any other car rental company. Finally, note that this rental company at JFK is off site and not where the other car rental companies are at JFK. This added an additional 45 minutes to my trip to get the vehicle and an additional 30 minutes upon return of my vehicle.