Drivo Rent A CarReviews of drivo.com

La voiture mise à ma disposition n'était pas conforme à ma demande. Était du véhicule délabré. Accueille à la limite du respectable. REMBOURSEMENT DE LA CAUTION NON EFFECTUÉ UNE SEMAINE APRÈS LE RETOUR DE LA VOITURE. JE NE CONSEILLE ABSOLUMENT PAS CE PRESTATAIRE SITUÉ À RABAT AU MAROC

Drivo Dumbo is a surprisingly good rental car agency. The agents are super friendly and actually very helpful. I find them to be very honest every time I rent a car and overall it’s just in a great location with a pleasant group of people.

I have filed complaints with the BBB and NY Attorney General. I experienced excessive delays (2½-hour shuttle wait and 45–60 minutes at the facility). Three days into the rental, the vehicle had a flat tire. I was told I was responsible for roadside assistance and paid $96, only to discover the vehicle had no spare tire. I then paid $15 to repair the tire. I also received a parking ticket because the car could not be moved. I am requesting reimbursement and compensation due to unsafe vehicle conditions and lack of support. Resolution Requested: Reimbursement of $111, coverage of parking ticket, and compensation for delays and poor service. This rental vehicle was unsafe due to the absence of a spare tire.

Carlos and Amil were so kind and helpful during checkin and return.

Please don’t go with Drivo!! They are scammers!! They never give your money back!!! I lose 500$ they never give my deposit back!!

Carlos was awesome

I had a very poor experience renting a car from Drivo in Rabat. At collection, I had an issue with my credit card because I had forgotten the PIN, so I had no practical option other than to use my debit card. I was then charged an additional £10 per day for using a debit card, despite having little real choice at that point. What made this worse is that this debit card charge was not clearly stated in the terms and conditions provided to me, which I find unfair and misleading. The condition of the vehicle was also unacceptable. The car was handed over with the engine management light already on, a service spanner warning, and a dashboard message saying “check emissions”. On top of that, the air conditioning was not working. When I returned the vehicle, I was told that my deposit would be refunded within 48 hours. It has now been over two weeks, and I have still not received my deposit, nor have I received any response to my email. This experience was stressful, unprofessional, and far below the standard I would expect from a car rental company. For clarity, this review is about Drivo in Rabat only. Please do not confuse them with Drivos, who I have rented from before and found to be professional and reliable. I have also rented from other agencies in Rabat and Marrakesh without any issues. I would not recommend Drivo based on my experience.

They are scammers. They will prevent you from taking photos of the rental and then claim that you caused scratches when you return the car. They will also put in claims for thousands of dollars on what is literally just dust on the bumper. Even when insurance pays, they will try to go after you personally for more money. They are the only car rental company I have ever used that runs credit checks on its customers and they do it with the intention of scamming people who have good credit because they think it will be easier to extract money. Also, they offer discounts to first time customers in exchange for a good review BEFORE you rent the car so do not trust their 5-star ratings.