DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars!Give us a call today and see how we can help you save money.
DriveSmart Warranty (drivesmartwarranty.com) has 593 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
drivesmartwarranty.com
Website
drivesmartwarranty.com
Category
Insurance
Location
Toms River, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 65% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Quiero desenmascarar a estos vandido ladrones k se asen llamar protet may car.no se atrevan por favor a darle un centavos a estos.ladrones vendido de la florida.
Response from DriveSmart WarrantyMay 5, 2022
Hello Jose,
Sorry for the inconvenience of any calls. We have placed your telephone number on the National Do Not Call List. Please note that we are not affiliated with Protect My Car. Again, our sincere apologies for any inconvenience we may have caused you.
Have a Wonderful Day!
-DriveSmart
HC
Harold C.
It was easy to read and I'm going to…
It was easy to read and I'm going to look it over and check it out some more
Response from DriveSmart WarrantyApr 11, 2022
Hey Harold!
Thank you for leaving a 5-star review with DriveSmart! We are thrilled that your policy package was easy to read and understand! We pride ourselves in delivering a product that our customers feel comfortable with reading!
-Your DriveSmart Team
GV
George V.
Great costumer service and great…
Great costumer service and great information
Response from DriveSmart WarrantyApr 4, 2022
Hi George!
Thank you so much for leaving a five-star review with us at DriveSmart! We are very pleased that you had an excellent experience with our customer service team and that they were able to provide you with superb information. We look forward to protecting your Lexus vehicle.
-Your DriveSmart Team
CC
Christopher C.
THIS IS FRAUD !
THIS IS FRAUD !! SCAMM !!!! ALERT !!!! SCAMMMMERSS!!!!
Response from DriveSmart WarrantyMar 28, 2022
Thank you for leaving a review regarding your experience with
us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has attempted to review your account.
Unfortunately, we were not able to locate an active account with this name. For assistance, we advise you to contact our customer service team at 888-578-3711 Monday-Friday 9AM to 5PM Eastern time.
SS
Shanda S.
I am very disappointed with the…
I am very disappointed with the company.... they are fraud..... they scam you into purchasing their warranty just so they can say it's a discrepancy with the mileage so they don't have to pay for your repairs, mind you they never ask you for you mileage at the time you purchase your warranty so they take it upon themselves to put a mileage on the contract just to make a sale, well they met the right one. I will be report them to the BBB on tomorrow and will be getting a full refund for the months I paid for warranty.....I would advise anyone that is thinking of purchasing warranty from this company to not do so, they are scammers.... they will take you fast and bait you in just to make a sale. And to add their customer service was horrible I never got a call back from a supervisor and was hung up on twice....I wish I could give them zero stars because they are not a legit warranty company.
Response from DriveSmart WarrantyMar 25, 2022
Hello Shanda,
Thank you for leaving a review regarding your experience with
us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Our compliance department has reviewed all the
notes related to our account to provide you with the best resolution to your complaint. During enrollment, you stated the mileage to the vehicle was not available at the time. The agent alerted you to call in when that information was available. In the case a vehicle’s mileage is not available, we are able to use estimated mileage calculator to enter for the time being. This allows us to at least give you the
30-day review period opportunity. The declaration page of your policy handbook lists the vehicle information given to us at the time of enrollment so during the reviewal period, any discrepancies or changes can be made before the policy
were to go info effect. We never received any calls regarding a mileage change on your account.
When a claim was attempted, it was found that the mileage was approximately 90,000 more than estimated. This would cause a mileage discrepancy. Additionally, you did not have verifiable maintenance invoices to provide adequate proof of mileage during the time of enrollment. Since the
enrollment mileage could not be verified, the vehicle became ineligible for coverage.
On 3/23/2022, you did speak with the customer service manager who put in a request for a full refund on your account due to this mileage issue. The full refund was approved on 3/24/2022 and all payments have been reversed back to your account on file.
We apologize for any inconvenience related to this issue, but we are pleased to have been able to assist you with this matter. Feel free to contact us with any additional questions or concerns at 888-578-3711 Monday-Friday 9AM to 5PM Eastern time.
PH
Peter H.
Outstanding service 😎
Outstanding service 😎
Response from DriveSmart WarrantyMar 17, 2022
Hi Peter!
Thank you for leaving a 5-Star review with DriveSmart. We are thrilled that your sales representative was able to answer all your questions about the product. We look forward to having you as a customer, and protecting your vehicle from unexpected breakdowns and malfunctions. We hope you have a great experience with our policy.
-Your DriveSmart Team
WR
William R.
Great customer service Shawn was very…
Great customer service Shawn was very knowable on the product and very good to work.
Response from DriveSmart WarrantyMar 9, 2022
Hi William!
Thank you for leaving a 5-Star review with DriveSmart. We are thrilled that Shawn, one of our sales representatives was able to answer all of your questions about the product. We look forward to having you as a customer, and protecting your vehicle from unexpected breakdowns and malfunctions.
-Your DriveSmart Team
RT
Ronald T.
I'd like to thank mr.George Weller my…
I'd like to thank mr.George Weller my representative whom set up my new policy my wife and I are thankful to be with your company we will continue to do business with you in the future,thx again.....
Response from DriveSmart WarrantyMar 2, 2022
Hi Ronald,
Thank you so much for leaving a review with DriveSmart! We are glad you are happy with the service and experience that DriveSmart has provided to you and your wife. We hope that you enjoy your new policy with us, and look forward to your continued business!
-Your DriveSmart Team
