DriveSmart Warranty Reviews | Read Customer Reviews of drivesmartwarranty.com

DriveSmart Warranty Reviews | Read Customer Reviews of drivesmartwarranty.com

DriveSmart Warranty reviews

593 approved reviews, newest moderated first

Steven S.
Jul 21, 2022
I called to cancel my policy the lady…
I called to cancel my policy the lady was so rude and pushy tell me something about my car with red flag I don't know what that means and I told her I'm not with another company my mother I have Drive smart and she says she's having a hard time with them so I called to cancel my policy I never telling me that I need to go getting notarized and all this stuff when I started policy they told me I have month to cancel and get a full refund now they won't let them run come through hoops when they can just put my money back on my card cancel my policy customer service agent KD 650 kept putting me on hold saying her computer is down very disappointed but I'm glad I found out sooner than later
Response from DriveSmart WarrantyJul 27, 2022
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has investigated your account. We would like to note that we are an administrator and we do not sell vehicle service contracts. However, we have contacted the Seller/Producer related to your account to obtain information related to this complaint. The Seller/Producer has cancelled your account and refunded your deposit in full. If you have any other questions or concerns related to your account, we advise you to call 877-747-6982 Monday-Friday 9AM to 5PM Eastern time. Thank you.
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Ashley L.
Jul 21, 2022
I love them
I love them, they gave me my plan back like I never left because I didnt want to. I love this company. You guys need to add coverage for key fobs though.
Response from DriveSmart WarrantyJul 21, 2022
Hi Ashley, Thank you for leaving a 5-Star review with DriveSmart! We appreciate having you as a customer and look forward to protecting your vehicle! -Your DriveSmart Team
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Sabrina B.
Jul 7, 2022
Very dishonest and what you were saying…
Very dishonest and what you were saying was not facts after I researched on my own more. had to cancel my CC due to your company not good business
Response from DriveSmart WarrantyJul 13, 2022
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has investigated any calls related to your telephone on file. During enrollment, you were given a customer service number to call if you had any questions, concerns, or wanted to cancel. However, we have never spoken to you since you enrolled with us for the 30-day review period. Our customer service department is available for you Monday-Friday 9AM to 5PM Eastern time to help you with any issue you may have. We advise that you contact us at 888-578-3711 as soon as possible this way we can further assist you or cancel your contract and provide you with a refund if that is your intention. Thank you.
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Michael P.
Jul 2, 2022
The reason why I give it a 4 star is…
The reason why I give it a 4 star is that , I just got the policy and have not use it yet, but the customer service was really great, and answer all my question, but if policy is good like they say it is when I do my regular maintenance, with it, and they cover things like they said they would, then I will give it a 5 star review in the future.
Response from DriveSmart WarrantyJul 5, 2022
Hi Michael, Thank you for leaving a positive review for DriveSmart! We are thrilled to be your vehicle protection provider. We are pleased to know that our team was able to answer all questions. I am sure that you will be pleased with our policy. Thank you again, -Your DriveSmart Team
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Adrian W.
Jun 26, 2022
I have peace of mind now
I have peace of mind now
Response from DriveSmart WarrantyJul 5, 2022
Hi Adrian, Thank you for leaving a review with DriveSmart! We hope that your purchased vehicle protection plan with us provides more than just peace of mind! We are looking forward to protecting your vehicle in the event of any mechanical failure or breakdown. Thank you! -Your DriveSmart Team
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George
Jun 2, 2022
I was told that you guys were my…
I was told that you guys were my original car company come to find out your weren't. The original warranty coverage company called me to day asking for a payment appearently you guys lied an sign me up anyway.I would like my money back please my lawyer will be reaching out to you in the near future.
Response from DriveSmart WarrantyJun 9, 2022
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department would usually investigate your account and the calls related to your telephone number. Unfortunately, there is insufficient information related to this complaint for us to locate an account. In order to investigate your account and offer a resolution, we recommend that you call our customer service department at 888-578-3711 Monday- Friday 9AM to 5PM Eastern time. Thank you.
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latanya J.
May 26, 2022
Drivesmart is a SCAM
I called Carshield somehow my call got redirected to drive Smart. They scammed ne out of $100 out of my account. These people have all of your information stating they're taking calls for Carshield. Tell you don't call your bank for 30 days. I suggest you change your banking information immediately!
Response from DriveSmart WarrantyJun 6, 2022
Hi Latanya, Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Unfortunately, we were not able to locate a policy with the name provided here. Additionally, DriveSmart is not related to, or partnered with CarShield in anyway. We apologize for any confusion however, if you are certain that you have a policy with us and need any assistance with it, please call us Monday-Friday 9AM to 5PM Eastern time at 888-578-3711. We will be happy to answer any questions or resolve any issues you may have. -Your DriveSmart Team
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Donald B.
May 24, 2022
This place is a JOKE please READ all…
This place is a JOKE please READ all the fine print. When you cancel with them they will call you every single day until you jump through ALL there hoops. It's HARASSMENT
Response from DriveSmart WarrantyJun 9, 2022
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department would usually investigate your account and the calls related to your telephone number. Unfortunately, we do not have an account holder by the name of ‘Donald Burton’. Additionally, the complete cancellation procedure is outlined in the policy handbook that every customer receives 5-7 business days after enrollment. Once this is completed, the account is officially cancelled, and our agents do not reach out to the customer any further unless it is to communicate about a refund that is due. We do advise each customer to read the fine print to avoid any confusion regarding the terms and conditions of the vehicle service contract. If you need any additional assistance, feel free to contact our customer service department at 888-578-3711 Monday -Friday 9AM to 5PM Eastern time. Thank you.
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