DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars!Give us a call today and see how we can help you save money.
DriveSmart Warranty (drivesmartwarranty.com) has 593 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
drivesmartwarranty.com
Website
drivesmartwarranty.com
Category
Insurance
Location
Toms River, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 65% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Today 10/12/2022
This is James Aaron,
Today i had a very wonderful experience talking with the representative from DriveSmart and joining their warranty program, the Gentleman who i talked to was very professional and helpful and polite in helping me with my decision with joining Drive Smart warranty and I am very glad I did , Thanks so much for helping me.
Response from DriveSmart WarrantyOct 13, 2022
Hi James,
Thank you for leaving a 5-Star review with DriveSmart! We are thrilled that our customer care representative was professional and helpful in answering all of your questions regarding our vehicle service contract. We are happy to have you as a customer, and look forward to protecting your Jeep Compass!
-Your DriveSmart Team
VM
Virginia M.
Very helpful and informative.
Very helpful and informative.
Response from DriveSmart WarrantyOct 7, 2022
Hi Virginia,
Thank you for leaving a 5-star review with DriveSmart! We are thrilled that our team was able to provide helpful and informative information to you. We appreciate having you as a customer!
-Your DriveSmart Team
MK
Mamallama K.
Everyone I have spoken with has been…
Everyone I have spoken with has been very helpful.
Response from DriveSmart WarrantyOct 5, 2022
Hello,
Thank you for leaving a 5-star Review with DriveSmart! We are glad that everyone you have spoken with has been helpful thus far. We hope to continue that fantastic customer service for you during the entire length of your service contract with us.
-Your DriveSmart Team
AN
Anthony
They Miss represent themselves as if…
They Miss represent themselves as if they are a part of GM Extended Warranty tell you that you can review their product for thirty days and give hell when want cancel before the thirty days are over do not get caught with these people they lie to you I canceled the day and I still believe they are going to try to keep it in forced
Response from DriveSmart WarrantyOct 28, 2022
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. We would like to note, that DriveSmart is not the selling company of this contract. DriveSmart is solely responsible for handling claims. We have contacted the selling company related to your account. They advised us that you called to cancel the contract one day after enrollment. On that date, the customer service manager cancelled your account and submitted a refund in full back to the payment method on file with no hassle. Additionally, we are not related to, in any way, GM or their warranty providers. Our selling companies are obligated to make that known. We apologize if there was any confusion or miscommunication, but we are happy to be able to assist. If you have any additional questions or concerns, feel free to contact your selling company at 866-699-6620 or DriveSmart at 888-578-3711. Thank you!
SM
Sharon M.
Fast service
Fast service
Response from DriveSmart WarrantySep 29, 2022
Hi Sharon,
Thank you for leaving a 5-Star Review with DriveSmart. We are glad to have provided you with speedy and efficient service. If you have any questions, please feel free to reach out.
-Your DriveSmart Team
JO
Joe
bad customer service
Hello, I am disappointed i received a call yesterday while drive from a lady, she was nice and she told me about the warranty, I told her that is great but send me a quote coz i must discuss with my wife. i just got lay off and we must discuss if we can afford that right now. she said that she had to check if they hold it for me for 30 days, then she connected to someone else who pretty much stated that i would have to give a deposit of $100 in order for them to hold it for 30 days and they will send me the quote, then he sent to an other guy to verify my address.
Now my issues are:
1. It took three people to make a simple transaction.
2. They did not care about what i wanted, i just needed a quote to discuss with my wife since i was just laid off, and that is what i told the lady who i believed she understood me just find, but the guy who came in did not care in my opinion.
3. Now when i received the email, it shows that i signed up for the policy when i needed just a quote. I know someone will say " yes you have 30 days to cancel it if you do not want it" well i do not have to go thru that at first place.
Thank you for your understanding.
Response from DriveSmart WarrantySep 29, 2022
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interaction with us was less than satisfactory. When enrolling in a vehicle service contract, you are granted a 30-day review period to look over the policy before it would go into effect. This allows you to sit down with your spouse, family members, dealership, trusted service center, ect… to see if the product/service is right for you. During enrollment, the prices given with the agents are, in fact, just a quote. You have the opportunity to adjust anything you need to during the 30-day review period, as well as cancel your quote for a full refund. Standard practices in the vehicle service contract industry require a minimal deposit for the 30-day review period which is fully refundable if the quote is cancelled before the contract were to go into effect. The email you receive from the Selling company is just a Welcome email with a PDF version of the policy so that you can read it over online before the physical paperwork arrives at your residence. If you intention is to cancel the coverage, we advise you to call our customer service department at 877-747-6982 Monday-Friday 9AM to 5PM Eastern time. They will be able to assist you with cancellation and a refund. We apologize for any misunderstanding, but we are happy to have been able to provide support. Thank you!
WT
Willa T.
My experience was great,i had spoke…
My experience was great,i had spoke with Shawn and he was very polite...
Response from DriveSmart WarrantySep 23, 2022
Hi Willa, Thank you for leaving a 5-star review with DriveSmart! We are glad that Shawn, our customer care representative was able to make your experience with us great!
We hope you enjoy your time with DriveSmart, and we look forward to protecting your vehicle!
-Your DriveSmart Team
PW
Phyllis W.
Obviously drivesmart did not read the…
Obviously drivesmart did not read the review I wrote this for my for my husband provided all info name address policy number and they get out of it by saying they can’t find the contract using my name. We still have not received the 200.00 deposit back Richard S phone number 732 597 4197 look it up its there check ur records. Again Richard S 6018 adonidia place fort pierce florida. All pertinent info was in the last review drive Smart took down.
