Ashley G.
Bait and switch from the beginning I…
Bait and switch from the beginning I should’ve followed my instincts. We’ll see how it goes on day 30 when I try to use my maintenance package. More than likely I’ll be calling to cancel. I spoke with one rep when I initially called and he gave me some brief details and an exorbitant price then said the usual let me check with my manager to see if I can get you a better price. Manager- Michael viola gets on the line and is the stereotypical sales guy, try’s to fast talk you and talk over you without actually answering any of your questions. He tells me he can bring the price down to 4500 and I can do a deposit of 550. YET he proceeds to run my card for 750 another red flag. We get that straightened out only for me to get to the “verification” team and the woman in that department tells me my total will be 5740, mmmm absolutely NOT! I let her know and she gets him back on and he’s trying to back pedal saying oh the 4500 was if you put down a larger deposit. Well that doesn’t make any sense because that’s higher than the initial 4700 the first guy told me. He didn’t provide me with many details about the coverage or what package I was even receiving. He couldn’t answer any questions, he’d just say it’ll be in your welcome packet 😑. So I get the email with details and the price is still incorrect along with my mileage. I call this morning and spoke with a Veronica who was trying to argue me down and make a simple fix more complicated than it needed to be. All I wanted was one of two things, one fox the price and mileage to what I was told or two give me a refund, that’s it! She proceeds to go back and forth and say how other warranties won’t work for me and that they’re doing me a favor by giving me such a big discount, rolls eyes. Like ma’am I really don’t gaf. After some back and forth she lets me know she made the fix as if she was doing me a favor. I wouldn’t record this company to anyone. Sad that repairpal is associated with this all with Usaa by default since they partner with repairpal. I’ll report back when I try to use my “free” maintenance package.
Response from DriveSmart WarrantyMar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Frontier Marketing is your selling company related to your contract. We do advise you to contact their customer service team at 866-699-6620 for assistance on your account. We have forwarded your concerns to them in the meantime.