We loved the subscription model concept and were really excited about go subscription from the beginning. It had its initial startup bumps with customer service and Pennsylvania tags not being on the car when it was delivered but we stuck it out hoping it would get better.
It did not. Not only did they hike insurance rates, but then out of the blue they canceled our subscription due to unforseen circumstances. I tried calling their customer service to receive an explanation and never was and to get ahold of a real person. I'm surprised to see people's reviews on here with a 30 day return window as we only had 10 and had to drop it off!! This was our only car and we had to scramble to make a decision on what to do.
Not only did this company not care to provide quality customer service but the explanation they are now providing on here is ridiculous and just goes to show that their poor business practices impacted them more than just their negative cash flow...
Also, they removed their Google page so you can't review them there. Another shady business practice strikes again.
CH
Charles
Scam, changed agreement multiple times unfavorable with almost no notice
Signed a drivego agreement a year ago that they have removed features on, increased insurance, and then gave me 30 days notice to return the car due to “unforeseen circumstances” on their part without any explanation and are asking to return it hours away or pay $400 to have it picked up. Company is a scam and screws over its customers in a number of different ways. Do not subscribe!!!
Response from GOJun 30, 2023
This unfortunately affected a portion of our current customers. The reason for this may not matter, but we wanted to share nonetheless: Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. It was not an easy decision, and one that saddens all of us, but necessary to ensure the long-term outlook of our company. We set out to provide customers an exponentially better offering and experience than the status quo, but we failed you. GO is in a strong position to grow, and we hope to eventually earn back your trust in the future.
RS
Rameri S.
Unreliable vendor changing terms and conditions in unpredictable life-changing ways. Scumbags.
While it is irrelevant since our interaction as customer and vendor is drawing to a close, I am very disappointed in the way that I have been treated by Drive GO. I initially signed up for a car that had insurance included and Drive GO made it seem that I would have the car for multiple years. They modified the terms and conditions of our agreement several times, and removed insurance, so I paid that out of pocket. That was incredibly disappointing and expensive, especially when I couldn't get insurance at the same rate that they were offering as part of the package. When I was getting insurance they also insisted on these additional insurance conditions that increased the price of the insurance. At that time, they still made it seem like the relationship would continue for a long time, so I proceeded and purchased six months of insurance and agreed to continue with the car. Less than six months later, with no warning, I am told I have to return the car. They're right, they have a legal agreement but adhering to the black letter law of the agreement in a situation like this where the customer has done nothing wrong, continuing to pay the monthly fee is not fulfilling your stated 'unwavering goal ... to nurture trust and provide a positive experience'. Irrespective of that, I decided to inquire at the 'wholesale' cost of the car because I need a car and they were offering to sell it to me, and a wholesale cost sounds like a bargain. Instead of a genuine offer, they make an offer in excess of Kelly Blue Book for the same car. To say that I am disappointed is an understatement.
EDIT: In response to the canned statement below and to all prospective users of this business in the future:
We live in inflationary times. We all know that, and anyone who signs up knowing that this business' response to any kind of increase in their costs is to cut their customers loose, and demand the return of their car is deluding themselves. The actions of GO have shown they're not in a strong position, and that they have to screw over a significant number of people (think about the number of reviews you're reading), risk the inevitable backlash or go under. That's hardly the actions of a business in a strong position. They screwed us, and they'll screw you too.
Response from GOJun 30, 2023
This unfortunately affected a portion of our current customers. The reason for this may not matter, but we wanted to share nonetheless: Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. It was not an easy decision, and one that saddens all of us, but necessary to ensure the long-term outlook of our company. We set out to provide customers an exponentially better offering and experience than the status quo, but we failed you. GO is in a strong position to grow, and we hope to eventually earn back your trust in the future.
JO
John
Stay away from this shady company
Like everyone else has said; this is a very shady startup that is clearly clueless about how to run a business. You sign a contract with them with clear terms and they keep changing the terms on short notice like the scammers they are
Response from GOJun 30, 2023
This unfortunately affected a portion of our current customers. The reason for this may not matter, but we wanted to share nonetheless: Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. It was not an easy decision, and one that saddens all of us, but necessary to ensure the long-term outlook of our company. We set out to provide customers an exponentially better offering and experience than the status quo, but we failed you. GO is in a strong position to grow, and we hope to eventually earn back your trust in the future.
AB
Audrey B.
Highly unreliable
They were great. I started my subscription at a low rate compared to what they currently offer because I subscribed when they were very new. I’ve always paid on time and have taken great care of the car. Today they canceled my subscription “due to unforeseen circumstances” aka “we can make more $ with other customers”. They advised me that they were taking back my car in 30 days and offered only to either buy it or choose another car for $300/month more. Not the best way to treat your first customers. Subscribers beware.
Response from GOJun 30, 2023
This unfortunately affected a portion of our current customers. The reason for this may not matter, but we wanted to share nonetheless: Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. It was not an easy decision, and one that saddens all of us, but necessary to ensure the long-term outlook of our company. We set out to provide customers an exponentially better offering and experience than the status quo, but we failed you. GO is in a strong position to grow, and we hope to eventually earn back your trust in the future.
SL
Sergei L.
Incredibly shady company
Incredibly shady company. Constantly changing their contract and adding fees and saying they can do that.
Response from GOJun 30, 2023
This unfortunately affected a portion of our current customers. The reason for this may not matter, but we wanted to share nonetheless: Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. It was not an easy decision, and one that saddens all of us, but necessary to ensure the long-term outlook of our company. We set out to provide customers an exponentially better offering and experience than the status quo, but we failed you. GO is in a strong position to grow, and we hope to eventually earn back your trust in the future.
BH
Bo H.
More or less a scam. They keep breaking up the agreement frequently and randomly.
To Go Inc: I suggest you quit car subscription business. Your company management actually disturbs my life a lot:
first you asked me to get my own insurance with a few days' notice, and I tried to get one. Now you force me to return my car also with a few days notice. Then I have to find a new car somewhere within a few days, have the Go car picked up for $395, and talk to my insurance company to get my paid insurance premium back.
Response from GOJun 30, 2023
Insurance was changed based on customer feedback. We gave everyone 30-60 days to shop around. This unfortunately affected a portion of our current customers. The reason for this may not matter, but we wanted to share nonetheless: Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. It was not an easy decision, and one that saddens all of us, but necessary to ensure the long-term outlook of our company. We set out to provide customers an exponentially better offering and experience than the status quo, but we failed you. GO is in a strong position to grow, and we hope to eventually earn back your trust in the future.
CH
Carol H.
Scam.
I paid as requested. They then stopped communicating regularly and changed the terms of the contract at will. The rate included insurance and maintenance. They provided insurance, and then they told me I had 3 days to get my own insurance. THEN maintenance was no longer included. Now, I have 30 days to return my car. I had a 3 year subscription. It’s been not even 7 months. Now I have to rush and buy a car because I obviously NEED a car. Do not trust them.
Response from GOJun 30, 2023
Insurance was changed based on consumer feedback asking for more choices. Your payment was reduced by the prior insurance amount when you got your own policy. Maintenance was also changed based on customer feedback wanting more choice. This unfortunately affected a portion of our current customers. The reason for this may not matter, but we wanted to share nonetheless: Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. It was not an easy decision, and one that saddens all of us, but necessary to ensure the long-term outlook of our company. We set out to provide customers an exponentially better offering and experience than the status quo, but we failed you. GO is in a strong position to grow, and we hope to eventually earn back your trust in the future.
