GOReviews of drivego.com

Like many others we have been impacted by the decision to recall a portion of their fleet. We have had a very nice vehicle from them since March 2022 and our experience has been positive overall. They have always been responsive and provided good service. After discussing this with our rep there, we now better understand the circumstances that led to this difficult decision for them. As a relatively new company would you want to have to deliver your customers this news ? The agreement they use does say they have the right to request the vehicles back at any time. Obviously the interest rate, inflationary & capital markets environment made it impossible to keep the affected vehicles in service at those pricing levels. So what do you do as a new company: continue to lose borrowed money or take steps to ensure your business can remain viable ? They have been trying to work with customers and did arrive at a solution that we are pleased with. This is a fairly new business model and will probably evolve over time, but we welcome not having to visit a car dealership, haggle with 3 different people and spend 4 hours there. I believe they will adjust the model and remain a very refreshing alternative to traditional car buying and leasing. We will be hanging in there with Go.

The car arrived in good condition and on time after the estimated arrival time was pushed back.

The process is very easy and a great car! The original car I selected was not available, but then another one in a different color became available and I actually like the color better than the original that I reserved. Since I work from home, I don’t need a car often, so I started with the lowest mileage plan. I love that unused miles carryover! There was a little glitch with delivery timing, but it worked out fine. All-around great experience and responsive customer service!

This was a great experience. I never had to deal with a dealership and completed the whole process on my computer. The lease price was better than anything advertised and the group insurance was a better deal than I could get myself. I did have to wait a bit for the car, but that was expected and it actually showed up a little early.

I am loving my car from Drive Go. I've had it almost 3 months now. The transaction and delivery was smooth.Only hiccups we had was insurance quote that was given she charged was little off, not by much. Also tag process is taking little longer and expected, I still have not received the tag in the mail but they make sure you have most updated temporarily tag in hand so you can continue to drive. I hope they add more cars in the inventory so I can switch to different one in the future.

Although I have not delivery as of yet due to obvious delays through the motor vehicle industry, I must I am quite satisfied with my customer service experience thus far. My representative Alexis has been extremely professional, prompt to answer and questions concerns, and very honest in the process. I’ve been working with her since my approval, which was a relief to work with one person primarily through the process. I’m anxious to get my vehicle and will be sure to provide additional information once the vehicle arrives. If you don’t mind the wait give DriveGo a chance and always do your due diligence and research of course!!