GOReviews of drivego.com

I only gave them 2 stars because the concept behind this company was promising during the times of COVID. However, they have ZERO idea on how to manage a business and they seem to be figuring it out on the go. I applied to get my car in April 2022, and it was delivered June 2022 after lots of pushing to receive my car on time. I kept the car for a whole year after that and during the year it was just painful dealing with that company. They have changed the agreement multiple times during that time and you are forced to either agree or just go screw yourself. They initially provided insurance and then all of a sudden caned that and you had to get insurance on your own, which was not easy as many companies did not understand the type of agreement I had with the company and and the one insurance company that accepted my vehicle canceled the agreement after one month when they figure out that they should not be providing insurance for such a agreement. Been a few months after that they just decided that they’re not doing this anymore and they basically give me a few weeks to either purchase the car or return it. I’m a very busy young professional and I did not have any availability to drive two hours to their warehouse to drop off the car so they were charging $400 for the car to be picked up. And if you decide to keep the car, they will punt you to a dealer who just wants to charge you dealer fees and sell you the car on paper and that’s it. The initially kept the second fob key and told me ship the plates to us and one will ship back the second fob key after you purchase the car and when I did that they were like oh we don’t keep an inventory so we’re sorry that you got affected, but no second keys.

It was a good and affordable concept which allowed me to look the other way each time they had a setback. Unfortunately the current situation with clawing back their cars on relatively short notice and the incompetency around it is a bit much to ask to overlook. As others have noted, they withdrew the included insurance which was both cheaper and more convenient so it's a bit mystifying that it was decided based on feedback as opposed to being a cost cutting measure. Subsequently they also discontinued included maintenance while maintaining the monthly rates the same, therefore receiving significantly less value at the same price point. Finally we get to the point of them cancelling our agreements prematurely, which contractually they are well within their rights to, but clearly won't translate into good press. At first I tried to take it in stride and said it was a good run while it lasted and they offered me a competitive price to purchase the vehicle, which I know I'm in the fortunate minority who are able to do so. I feel bad for others affected who do no have this option as it puts them in a very challenging position. Even if we look past the fact that the amount of time they provided was inadequate during the summer when people are often traveling, having to pay them $300+ to retrieve the car they are effectively repossessing or take a day off of work to return it to a far flung locale, the inconvenience of securing your own financing and having a $30k expense pop up on the spot with zero notice. What was very unprofessional and is a clear indicator of the mismanagement that led them to this dire situation is that they incorrectly quoted me for the buyout option by over a couple thousand dollars! They had me secure my own financing (because their dealer partner was asking above market rates), have a hard credit check run on my account and then left it to myself and the dealer partner to figure out the price they gave me was too good to be true. They eventually quoted me the higher buy out rate and had me restart the whole financing and decision making process all over again as the clock they imposed kept ticking downard. I know they will reply and say: "Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. Etc." I get all that. They're in business to make money and I applaud them for that. Based on all the "gotchas" I've seen in just under a year with them, it's not surprising to hear that managerial mistakes, financial miscues and a lack of attention to detail have done them in to have to resort to these measures that will have a long lasting reputational effect. The carelessness of misquoting my buyout price is indicative that they did not spend much effort or thought into the repossession process either. I think working in good faith and having some semblance of flexibility would've saved them a shred of credibility.