GOReviews of drivego.com

Update for Saturday, November 25, 2023: I did file a consumer complaint with the PA Attorney General in July and they are currently in the process of assisting me with resolving this matter with GO. This past week, I had to inform that office that GO still has refused to provide the monies owed to me and they have ceased all communication with me including ignoring every attempt I have made to reach them for months on end now. For those considering the use of GO's services...Trust that these negative reviews reflect how this company views its responsibilities towards its customers. ALL they care about is their bottom line. The PR responses that they gave to us when all of the recalls went down amounted to nothing. For myself, I am now approaching 6 months of NO response to emails regarding payments owed to me from GO's billing department. I have tried phone calls, voicemails, text messages, social media sites, and even the online chat. I am screened by this company's employees at every turn. Again, to all considering using GO's services...heed our warnings. There are many of us who are hanging in there to continue to sound the alarm about this company's continued wrongdoings. Our experiences and voices will not be lost in the dust of these reviews. * * * Why is it that I can get no response from anyone at GO? What did I do to receive such poor treatment from GO?? All payments were made. I returnd the car when they recalled it in June. How is it possible that all my attempts to reach GO go unanswered?

They wanted me to return the car earlier than the 3 year term. They were threatening me with lawsuits while I was out of the country for an extended period of time. Dealing with them was such a pain since the first service had to be done. I remember crying at a dealership trying to make arrangements for an oil change. Very unorganized in the service department, changing their policies every so often and ending up to cover only $75 of the service amount. Also, I remember having an engine light and they had instructed me not to service the car until it reaches certain milage. I was also unlucky to have a rodent in the car engine and they didn't want to deal with it all. I remember going to the service provider they had at the time and the provider had clear instructions not to check the rodent issue at all. Also they had charge me additional $100 late fee for a violation that was not paid on time by them. The violation was $100, they charged $25 for their processing fee plus another $100 because they did not pay it in April that was due but in July. They claimed that the USPS had lost the ticket so I would have to pay $225 for a ticket worth $100. The accounting manager was so rude. I am happy I gave this car back and I do not have to deal with them ever again.

Well, to update things a bit: 1) Car Go/Drive Go is insisting on charging me $399 for returning their car and also want some other small fees, adding up to about $440 they say I "owe" them. They originally offered $500 for early termination on their end, but said they won't pay it because I would not agree to sign their non-disclosure. To reiterate, that involved my removing all past and future social media postings critical of their company. 2) Presently going through arbitration with the Bureau of Consumer Protection in Pennsylvania. They say I owe them $440, and I believe they owe me $500. I offered to forgive my $500 if they forgave the $440 , so we could both move on. Should hear an outcome from that by the end of the month. It is voluntary on the part of Go, so I don't expect them to agree to settle. 3) Got a letter from them the prior week stating my account was paid off. I was in shock. The next day I received a follow up email, stating the receipt was sent in error and that if I did not pay up in full within 10 days they would escalate. I have not heard back from them yet. Malfeasance and incompetence. Not a surprise. Will continue to update you all. Again...DO NOT ENGAGE WITH THIS COMPANY

Please don’t trust this company. If Bernie Madoff had a secret love child with the devil I’m sure that they would work at GO. Unparalleled dishonesty, I simply can’t believe this. GO lied to hundreds of its customer in epic fashion. Instead of trying to improve and change their ways, what does GO decide to do? Be honest? Nope that’s what normal people would do. GO decided to lie some more by creating over 100 fake reviews (allegedly) to push them up from their clearly deserved poor rating. Kudos to TrustPilot for catching them again and again. Like an inveterate criminal, GO simply cannot change. Dishonest to the very core. The soul of dishonesty…your name is GO. Please don’t trust this company…you’ll save more money and pain by trying to “buy the Brooklyn Bridge”.

Incredible dishonesty, plus zero customer service or ability to reach anyone.

I reiterate all of the bait and switch tactics users have mentioned below. 1) No response from Go or ability to work with me when I received my notice to return car. It was pretty much, "tough luck".2.) No incentives to continue to use their service given how the inconvenience. 3.) I work in finance and understand the CFPB complaints should be taken seriously. I mentioned this to GO (as I logged a complaint) and there was no response. I understand the market condictions, but truly baffling how they expect to make it as a start up with this customer experience.

The relationship started well. When i first found Go Car Subscription, i was eager to believe that this is the future of car leasing. It was easy, painless, and affordable. Yes, it took a while for me to receive my car, but that was to be expected in 2022 with the car shortage. Things changed about 4-5 months ago. It started with a survey from the CEO which I really trued to be helpful with as I really thought this model can be a gamechanger. Then came updated terms and conditions which is where things started to get dicey. they tried to finesse a larger subscription termination fee to that which I had previously agreed to. I'm talking doubling it. After emailing back and forth, I was able to get that adjusted. Then we were asked to get our own insurance, which ok whatever. its super inconvenient but whatever i did it. Then, out of the blue, two years before my car subscription was scheudled to end, they tell me i have 30 days to return the vehicle or they will shut my car down and i wont be able to access any of my belongings. They gave the the opportunity to purchase it at wholesale, which i probably would have if I wasn't closing on a house next month. I asked them if i would to be able to hold the car for one more month because i cant go get another one until after closing, they pretty much said it wasn't their problem. So i returned the car today, and now am without a car for at least 30 days. Go Car, you can't mess with people this way. Most families have budgets and plan their finances. When I have an agreement, my decisions are made around what I have agreed upon. Your company really screwed me on this, as this is not something i had to think of for two more years To any people researching this company, please think twice before using them. if you are ok giving the car back whenever they feel its convenient for them then go for it. otherwise go lease something from a normal dealer. at least you know how long you will have the car.

Regardless of the recall, which they handled exceptionally professionally and politely, the service they offer is amazing, support always available and after all, the business is legitimate and will do their best to keep you happy as long as you are reasonable in your requests.