GOReviews of drivego.com

I scheduled a call, but someone called me and didn't say anything. I kept saying hello. They didn't call back or email either. They were probably determining my race and/or age by listening to my voice. They are also a foreign business. Based on the reviews and this experience, I will choose another company.

How can this company get trust pilot to delete a review? they recently deleted my review about trying to charge me $1169 for a minor scratch plus $495 administrative fee! I have a video time stamped of the car having no damage then all of a sudden a swirl on the black fender suddenly appear and its not even a deep scratch that damaged the plastic fender that cannot be wiped down or rebuff according to the wear and tear guidelines in their website. Just beware , please take pictures and videos of your car before returning it because they will charge you with bogus damages. im ready to fight this to get this company not do this practice anymore.

I'm another customer that GO totally failed. We started our lease in early 2022, and all was good for about a year, but then they took my vehicle back 2 years early. I noticed that they now have only one offering in my area, but it seems over-priced to me. I'm surprised GO is still in business.

I’m one of the customers that they took back the cars early because they weren’t making money (their customer service rep explaining interest rate changes) Make sure you read the full terms before pulling trigger.

Run away from GO!!!!!! I wish I researched them better. These four to five “owners” hit the internet with venture capital money and put people in cars. Then they disrupt your life with demands, drama and everything else. I was happy to give my keys back and give the car back. I hope this company goes out of business.

The quote "Too good to be true" is fishy in this case. The terms of the contract will always favor the business, not the individual. They provided a quick notice to return the car due to unfavorable business conditions. I kept the accumulated miles over having year+: planning to keep the car for three years. But I was asked to return the vehicle within ten days and give up my miles (more than three months of underutilized for free). No extension, pathetic location to return, and asked not to write bad reviews for one monthly fee, which I didn't agree to, so another customer truly understands the business model here. Just be aware of what you are getting into with this drivego. You end up with better deals with leasing in the longer run than this subscription model.

Update for Saturday, November 25, 2023: I did file a consumer complaint with the PA Attorney General in July and they are currently in the process of assisting me with resolving this matter with GO. This past week, I had to inform that office that GO still has refused to provide the monies owed to me and they have ceased all communication with me including ignoring every attempt I have made to reach them for months on end now. For those considering the use of GO's services...Trust that these negative reviews reflect how this company views its responsibilities towards its customers. ALL they care about is their bottom line. The PR responses that they gave to us when all of the recalls went down amounted to nothing. For myself, I am now approaching 6 months of NO response to emails regarding payments owed to me from GO's billing department. I have tried phone calls, voicemails, text messages, social media sites, and even the online chat. I am screened by this company's employees at every turn. Again, to all considering using GO's services...heed our warnings. There are many of us who are hanging in there to continue to sound the alarm about this company's continued wrongdoings. Our experiences and voices will not be lost in the dust of these reviews. * * * Why is it that I can get no response from anyone at GO? What did I do to receive such poor treatment from GO?? All payments were made. I returnd the car when they recalled it in June. How is it possible that all my attempts to reach GO go unanswered?

They wanted me to return the car earlier than the 3 year term. They were threatening me with lawsuits while I was out of the country for an extended period of time. Dealing with them was such a pain since the first service had to be done. I remember crying at a dealership trying to make arrangements for an oil change. Very unorganized in the service department, changing their policies every so often and ending up to cover only $75 of the service amount. Also, I remember having an engine light and they had instructed me not to service the car until it reaches certain milage. I was also unlucky to have a rodent in the car engine and they didn't want to deal with it all. I remember going to the service provider they had at the time and the provider had clear instructions not to check the rodent issue at all. Also they had charge me additional $100 late fee for a violation that was not paid on time by them. The violation was $100, they charged $25 for their processing fee plus another $100 because they did not pay it in April that was due but in July. They claimed that the USPS had lost the ticket so I would have to pay $225 for a ticket worth $100. The accounting manager was so rude. I am happy I gave this car back and I do not have to deal with them ever again.