GOReviews of drivego.com

My google review last year was deleted but in short: 1. delivered the car two months after promised, 2. charges miles per month so, as a new customer, received a large bill in the second month for an early road trip. They have since changed this but no credit or reimbursement was issued. 3. My monthly insurance costs increased. 4. They began charging a cc processing fee. 5 They cancelled my subscription with a 30 day notice. All of this happened in 14 months and the reasons were always the same boilerplate bs language. This is a very one-sided volatile company. Run fast and far away!!!!!

GO subscription offered 3 years contract, but they cancelled me after 1 year. then they told me "return in a month" or "buy". they price of the car is $21,500 + Tax for Sentra 2022. I can not believe they tells somebody to decide in a month to buy or find the other car. I asked the option to raise the price, which I may be able to accept, but they said no option to extend even with higher price. also, they ask approx $400 for picking up. it is very one-sided approach. They hart me financially. It is terrible service company, I will not recommend. also, if possible I like to join class action.

I also was affected by the recall but instead of focusing on the negative, I moved forward. I understand what happened, I did not like that I have to return the vehicle, but it is not a lease, it's a subscription aka long term rental. The transition to get into another vehicle was pretty much painless and the $100 off for the next year is acceptable. Now, for the downside. Amid the chaos, I have banked over 5,000 miles that I paid for, they are simply going to vanish with zero credit, this is pretty unprofessional. GO could have come up with a better plan than just taking customers mileage bank with zero credit. Also, the fact I have to take a day to return and exchange the vehicles to save $400 also is pretty bad on GO'S part. Seems to me every decision they made benefits GO and not the loyal customer. For that, shame on you Michael B. Other than that, using GO is very convenient for me, Eric and Terri are great, no need to take anything out on them. I was leaning towards 4 stars because I like GO and the ease of the subscription. I chose 3 stars because of the way Michael B chose not to be fair and reward loyal customers that stay with GO by taking our mileage banks without credit and for the $400 return the car fee and pick up new one. Mike B, you should have done better to reward your loyal customers. Show me you deserve another star or two and I will upgrade my review.

This company is an absolute Fraud. Please stay away from them!! They said they want their car back out of the blue within 10 days even though I had a ton of miles left to use. I returned the car and now they are not returning my deposit or even acknowledging the 6 emails i have sent them asking for my deposit. I would not recommend them to anyone. My experience has been 0 out of 10. - Promised car in October and delivered in deposit. Deposit paid in Oct - Cancelled Insurance and I had to get my own - Cancelled maintenance that was to be on them - Asked for car back in 10 days - Not refunding unused miles - Not refunding my deposit -Promised one month credit for asking for car back and not refunding. Proper fraudsters.

I'm yet another customer with a recall. First this car came with insurance, then I had to get my own which was a nightmare because they didn't insure in our names, they insured as a blanket policy. Very difficult to get proof for my new insurance company that I had insurance previously. My rate is over double what I was paying them. Then they send an email about the recall. You try to follow up with them and all of a sudden there isn't anyone answering phones. I did get a call back and got very rude responses. Then another call back from a higher up. Nice guy, said he would arrange a pickup so I didn't have to deliver to them. Now crickets. THey don't have another car to replace it with. They were getting lots of bad google reviews, now you can't even open up their site on Chrome. I looked online using another browser, they had a car for me, I call, leave a message then they call back saying that isn't available even though i'm looking at it online. A real circus, I'm definitely filing with consumer affairs in PA attorney general.

I have had nothing but unexpected and unprofessional issues pretty much every 3 months with this company for an entire year. Starting from double charging me one month for my monthly payment which is about $1,200 to forcing me to rush to get insurance which increased what I was paying monthly, and now a 10 day notice to return my Vehicle. I also agreed with this company to keep my car an extra year after they offered an extension 3 months prior requesting the vehicle back. This is extremely stressful and a financially unstable situation DRIVEGO keeps putting their customers in continuously. I am disgusted and I am pretty sure these situations should be handled legally.

It was a good and affordable concept which allowed me to look the other way each time they had a setback. Unfortunately the current situation with clawing back their cars on relatively short notice and the incompetency around it is a bit much to ask to overlook. As others have noted, they withdrew the included insurance which was both cheaper and more convenient so it's a bit mystifying that it was decided based on feedback as opposed to being a cost cutting measure. Subsequently they also discontinued included maintenance while maintaining the monthly rates the same, therefore receiving significantly less value at the same price point. Finally we get to the point of them cancelling our agreements prematurely, which contractually they are well within their rights to, but clearly won't translate into good press. At first I tried to take it in stride and said it was a good run while it lasted and they offered me a competitive price to purchase the vehicle, which I know I'm in the fortunate minority who are able to do so. I feel bad for others affected who do no have this option as it puts them in a very challenging position. Even if we look past the fact that the amount of time they provided was inadequate during the summer when people are often traveling, having to pay them $300+ to retrieve the car they are effectively repossessing or take a day off of work to return it to a far flung locale, the inconvenience of securing your own financing and having a $30k expense pop up on the spot with zero notice. What was very unprofessional and is a clear indicator of the mismanagement that led them to this dire situation is that they incorrectly quoted me for the buyout option by over a couple thousand dollars! They had me secure my own financing (because their dealer partner was asking above market rates), have a hard credit check run on my account and then left it to myself and the dealer partner to figure out the price they gave me was too good to be true. They eventually quoted me the higher buy out rate and had me restart the whole financing and decision making process all over again as the clock they imposed kept ticking downard. I know they will reply and say: "Interest rates have risen sharply over the past 18 months which, unfortunately, created excessive negative cash flow for a portion of our fleet. Etc." I get all that. They're in business to make money and I applaud them for that. Based on all the "gotchas" I've seen in just under a year with them, it's not surprising to hear that managerial mistakes, financial miscues and a lack of attention to detail have done them in to have to resort to these measures that will have a long lasting reputational effect. The carelessness of misquoting my buyout price is indicative that they did not spend much effort or thought into the repossession process either. I think working in good faith and having some semblance of flexibility would've saved them a shred of credibility.

Like many others we have been impacted by the decision to recall a portion of their fleet. We have had a very nice vehicle from them since March 2022 and our experience has been positive overall. They have always been responsive and provided good service. After discussing this with our rep there, we now better understand the circumstances that led to this difficult decision for them. As a relatively new company would you want to have to deliver your customers this news ? The agreement they use does say they have the right to request the vehicles back at any time. Obviously the interest rate, inflationary & capital markets environment made it impossible to keep the affected vehicles in service at those pricing levels. So what do you do as a new company: continue to lose borrowed money or take steps to ensure your business can remain viable ? They have been trying to work with customers and did arrive at a solution that we are pleased with. This is a fairly new business model and will probably evolve over time, but we welcome not having to visit a car dealership, haggle with 3 different people and spend 4 hours there. I believe they will adjust the model and remain a very refreshing alternative to traditional car buying and leasing. We will be hanging in there with Go.