DriftSHOP NOW
Drift (drift.co) has 1,836 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Kristie
It took 3 emails to get my account corrected. Let's do better with customers concerns.
Response from DriftApr 26, 2026
Thanks for bringing this to our attention and we regret that it took multiple attempts to correct your account. We will address these concerns to improve our customer support.
Edwin Lionel M.
Sad to say, the scent only lasted for 2-3 weeks.
Valued C.
You changed my account without authorization. Sending it back and file a small claims complaint for damages. Up to 15,000 in damages based on the court. Package is coming back. Thank you. Mallory S Grantham
Douglas
Great customer service... Making an unfortunate technical glitch right upon notification...
Beverly W.
I feel that the drift and company organization is a Get over. They keep charging me every month for some drift that I didn’t order and they keep stealing my money out of my account because I didn’t order their product but one time my name is Charles WANZER. please stop sending me your product and taking money out of my account.
Terrie E.
It smells really good and lasts, BUT I can't seem to get JUST a refill but have to reorder the whole kit, which I don't want.
Diane l T.
The freshness when you get in the car is amazing
Long L.
John wick smells more like what I can get from Air Wick. Terrible smell. Got suckered into a subscription that I cancelled but they STILL sent me another one and obviously charged for it. I dislike the scents I go and stated this when I cancelled. I emailed them a week ago and still no response after a week. Be weary of this company.
Response from DriftMay 2, 2026
We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand your frustration regarding the scent, the subscription charge after cancellation, and the delay in receiving a response from our support team. This is not the experience we want for our customers. We’d like the opportunity to review your account, confirm the cancellation status, and address the charge for the additional order. Please reach out to us at [email protected], and our team will be happy to assist you and make this right.
