DriftReviews of drift.co

I ordered several scents online from their store after purchasing a starter kit in person at Walmart and liking the smell. The company auto-enrolled me onto a subscription i didn't want or ask for. It took way too many steps to get the subscription and the auto-order canceled. They have a decent product i will never order again because of their awful sales tactics.

I liked the scents and packaging but they just didn't last very long before the scents faded. I canceled my subscription a month ago but they keep trying to charge my account. Emailed for assistance. Blocked through my bank.

The actual product smells nice, but doesn’t last more than a day or two. That aside I am so sick of these companies automatically enrolling you into subscriptions without being clear about it. I was charged for a monthly subscription even after I made sure I was making a one time only purchase. And of course it’s not easy to cancel. Stay away from Drift.

Such a sneaky company! I bought a car air freshener wood block as a one-off purchase, but when I logged into my account to track the delivery (it still hasn't arrived, over 15 days later) I noticed that they had signed me up for a monthly subscription service without my knowledge! I've cancelled it now, but I find this kind of behaviour very off-putting. I'm unlikely to buy from them again (even if I do end up liking the product, if it ever arrives!).

Hard to cancel

I asked Drift to cancel my subscription on June 26, 2026, just minutes after my first order. Support replied within a minute asking for my details to locate the account, and I sent my name and address right away. On July 10 I followed up asking them to confirm the cancellation and never got a response. On September 26, Drift charged me $60 for a new order anyway. When I contacted them, they confirmed the subscription was now cancelled but refused to refund the order because it was "already processing." That order should never have been placed. The cancellation process is email-only (there's no way to manage frequency or cancel cleanly yourself) and their replies arrive within seconds, which suggests they're automated templates rather than anyone reading your request. If you order, expect to be enrolled in a subscription which you cannot cancel until after they have squeezed every dollar they can get out of you—customer experience be damned.

When i got it I loved the smell but it went away after about a week. These are no different than the little tree air freshener that you can buy any place.

This company actively lies on social media claiming you can purchase the product without a subscription but its own website and customer service confirm this is not possible. This has also been raised several times to them on social media and they refuse to engage. Amazon do sell some scents for those in the UK which would not require a subscription but they do not have all scents and are double the price (even outside of sale) advertised on drift.co