DriftReviews of drift.co

Great customer service! Thanks Anthony!

Ordered a car freshener from Drift. It arrived smashed — in pieces, completely unusable. I emailed 4 times. Not one reply. No auto-response, no ticket number, nothing. Then, while I was still waiting to hear back, my card was charged for a monthly subscription I never signed up for.. So Drift can’t ship a small object intact, can’t answer an email in over 4 weeks, but has no trouble taking money automatically. The billing works flawlessly. The customer service doesn’t exist. I cancelled the subscription myself and raised a chargeback with my bank, If you’re considering Drift: a product that may not survive shipping, a subscription easier to start than to stop, and a company that won’t answer you when it goes wrong.

Horrible customer service. They force auto-subscriptions and renewals, and when you try to cancel they ignore you and continue with the payment. There is no easy way to manage the subscription.

Scents are great and very strong for the first day or so of using, but they last a week at most before fading completely. I only bought 2 and never agreed to sign up for a subscription but was signed up anyways and their customer service refused to refund even though I sent my complaint before the shipping label was even created.

I placed a $117 order with Drift in June: six Wood car scents, a reed diffuser, and a free hat from their spend threshold promo. The box arrived with one car scent, a reed diffuser missing the reeds, and the hat. I emailed support multiple times over several weeks. Every response directed me to an automated bot on their site, which consistently errored out and told me it couldn't proceed. I never reached a person. After weeks of this I disputed the charge with American Express and submitted photos of the box contents, the delivery confirmation (which I never contested), and my full email history. Drift's response to Amex was a delivery confirmation and nothing else. The charge was reinstated. Worth noting: this order shipped at 1.5 lb with a hat included. My December order — nearly identical minus the hat — was 1.7 lb. Draw your own conclusion about whether six car scents were in that box. The product is fine. The fulfillment and support are not, and if something goes wrong there is no way to reach a human.

I did manage to cancel subscription soon after I ordered (well I hope I did anyways) but it never arrived. I did get a reasonable response from customer service who sent out a replacement. The replacement arrived today as has absolutely no scent at all. Total waste of money. Can’t be bothered to fight for a return and refund. Advice is don’t buy it

SCAM FORCED SUBSCRIPTION HARD TO CANCEL

I ordered from them never got any confirmation acknowledgement and they will not answer emails. Terrible customer service service. Thought I would give them a try oh well. I have been using this knock off brand I get from Amazon never an issue and smell great. Drift all hype it seems