DriftReviews of drift.co

After seeing the adds on social media I fell and purchased two scents and visor clips for my new car. On my second subscription I noticed ‘rippling’ on both visors on my car, clearly there had been some kind of chemical reaction to the material of the visors. I contacted Drift and after a few days I was asked several patronising questions regarding we’re the scent blocks saturated in oil did I remove any surplus etc. After several months of emails and DM’s, Drift finally admitted liability for the damage photographic proof was sent. Quote from dealer for £315 sent and then nothing for months no response to DM’s. It seemed the only way Drift will deal with you is by leaving a negative content post on various social media platforms. I had at five ‘customer service’ personnel contact me regarding this matter communication in this department is non existent. I’m still waiting for my refund, from late 2025, tbh I don’t think I ever will, very disappointed I will never purchase any Drift product again.

Their customer service needs an upgrade. Missing scent on first order. Tried for 3 weeks to contact but no response. the style and fragrance was great but customer service is horrible. Cancelling subscription.

They signed me up for an unauthorized SUBSCRIPTION, and when you go to their website, there is no way to contact them . . . no HELP email. No email at all. The site just takes you on a wild goose chase but never puts you in contact with anyone. UNETHICAL COMPANY and their product does not even last the month.

The scents that are available are great. They last, trouble free, for months.

I want a refund and how can I speak a real person

Product is terrible. Scent is very strong but only last a few days. Terrible customer service. Took money out my account without me knowing. Subscribed me to a monthly debit without my knowledge. Was a nightmare to cancel and wouldn’t return my money. Never received the product

I did not sign up to a subscription, if I did it really wasn't that clear. Product was way to over powering to start with and then faded really quickly, waste of time and effort wish I'd checked out the reviews

I received an email stating that my order was on its way. When I placed my first initial order, I did not realize I was signing up for a subscription. Upon receiving the e-mail I promptly canceled the subscription without issue and immediately contacted customer service to ask whether the order could be canceled before it shipped or if I would need to return it after delivery. As soon as the order arrived, I requested a refund. I was told, "Unfortunately, we do not offer returns outside of the US at this time." Since I live close to the border, I explained that I could ship the return from within the US. I was then told" Unfortunately, we are unable to provide a shipping label for returns at this time. However, I can offer you a refund of 50% off your last order as a resolution" I accepted the 50% refund, and received a confirmation e-mail. I asked why I was not eligible for a full refund and received no response to that question. Following another e-mail, I copied and highlighted the company's refund policy, which clearly showed that my request fell within the eligible time frame. Only then did I receive a reply that my entire order will be refunded. I am glad the issue was eventually resolved, but no customer should have to navigate such a difficult process or exchange so many back-and-forth emails to receive a refund that complies with the company's own policy. I will not order from this company again.