DriftReviews of drift.co

The metal clip of the air freshener caused damage to my vehicle’s interior. In addition, the product is prone to staining, which has left visible marks. This is unacceptable for a product intended for use inside a car, where interior protection is essential. Furthermore, the air freshener did not meet the advertised performance. The scent did not last as promised at the time of purchase, which was a key reason I chose this product. Drift’s customer service is disappointing. It’s very difficult to reach a real human agent, responses are slow or nonexistent, and the company relies too heavily on AI. When you actually need help, the support experience feels impersonal and ineffective.

Zero stars. Signed me up for subscription without my knowledge. Lavender scent smells like cheap cologne.

Absolutely not highlighted AT ALL that by trying this product you are signed up to a monthly subscription

BEWARE Once you place an order you are sucked into an automatic subscription The fragrances fade quickly. Dont give as a gift because each holder costs over $10.00 The company is a total rip-off

I bought two in car fresheners from Drift as Christmas presents. When buying specifically said did not want a subscription. Come January I get an email to say my order has been processed and they are charging for a subscription. Immediately sent an email and a DM on instagram to stop the order and request a refund. I also went on their website to cancel the subscription - the mobile site was glitchy and the subscription cancellation wouldn’t go through. It seemed successful on desktop. Having seen the reviews on here I wasn’t hopeful of getting a refund, however Drift did reply on Instagram to confirm refund and cancellation of subscription. Money is back in account. I did mention Trading Standards and BBC Watchdog, but don’t know if that made any difference. Can’t comment on the product as I have not used it.

Absolutely awful company. Signed me up for a subscription which I didn’t even know about. No response to messages. Terrible company please do not order. Wish I would have checked out the 1 star reviews.

Eigentlich wollte ich EINMALIG einen Autoduft kaufen. Tatsächlich wurde dadurch ein Abo abgeschlossen, das ich nicht wollte. Habe den Kundenservice kontaktiert, der mir dann (dafür ist der 2. Stern!!!) sehr bemüht dabei geholfen hat, das Abo zu kündigen.

Ordered products from Drift, and I did know that this was a subscription when I only wanted to do a one time purchase. Cancelling the subscription required directions from a Google search. If you don't go to Google to figure out how to cancel you will never find it. The scents seemed to be good on paper when I looked at what their key scents were. Different once I received them and opened them up. They arrived 2 weeks ago, and one scent has already dissipated after being in my car. Think twice before signing up.