DriftReviews of drift.co

Doesn’t last more than a week and half. Overpriced. And sucker you into subscription ata. Higher price. Immediately saw the charge on my card contacted customer service and they are just ignoring me .never again .

If you’re from the UK I’d encourage you to dispute unwanted subscription charges with your card provider. I ordered a Stone Car Freshener listed as "Scent of the Month," which read to me as a product variant rather than a recurring subscription. There was no clear disclosure at checkout that this would set up an ongoing monthly charge and Continuous Payment Authority on my card. I emailed Drift the same day to flag the issue and ask for cancellation and a refund. They confirmed the subscription was cancelled but declined to refund the charge unless I "explicitly instructed" them to — despite my email already requesting exactly that. Their own reply apologised for "confusion... caused by the subscription process," which suggests I'm not the only customer this has happened to. I've had to raise a formal dispute with my card provider to get this resolved. If you're ordering from Drift, read the checkout terms carefully — the subscription enrolment is not obvious.

I like the car air freshener but they need to last longer.

This company isn't honest. They sign you up for a subscription repeat order without your consent. I returned a product sent to me worth $54 & it's been months that I've been fighting for my money back & they stole it. Their product the wooden car freshener only has a scent when you take it out of the package. After that you no longer smell anything at all. It was a waste of my money. It was a scam. I regret the 1st purchase. 2nd was without my consent.

While the Drift scented wood is in fact great, both my cars smell good but not sure why I was enrolled into a subscription. I don't like any subscription and not happy the way they slid in the subscription box somewhere in tiny prints. The 2 stars for their business practive. However they deserve a 5 stars for the scent blocks.

I signed up to try these out. Scent seemed OK but I did not recall signing up for a subscription and of course they start sending within a couple of weeks. Trying to cancel your subscription is unnecessarily difficult. I hope the law changes on this soon so companies like this who just take advantage can get fined. My advice, stick to cheaper air fresheners from any shop that isn't trying to deceive you into a stealth subscription.

Never Turned Up - ordered a package of block, magnets and scents. Never had any communication although payment taken straight away. The order did show up on my account. Trying to find a contact number or email on their website is impossible. Did a google search in the end. Will try and retrieve payment via my card provider. No response to my email. I would suggest you give this company a wide berth!

I loved the product however I tried to add 1 extra diffuser onto my next subscription order, the site wasn't working correctly and not showing my updated cart. I reached out to support and didn't hear back for several days, at that time my order had already shipped. Due to the website not accurately updating I received 6 extra diffusers on my order. I reached out 3 more times to the company, 2 which were ignored. The company would not honour a return or anything at all even though this was an error on their website. I unfortunately will not be ordering from them anymore. They ripped me off $250 in product I didn't need.