DriftSHOP NOW
Drift (drift.co) has 1,836 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Phil T.
Ordered 2 packs and only received 1. Customer service completely ignored my emails. The scent lasted about 3 days—basically useless. Terrible experience and a waste of money.
Response from DriftApr 27, 2026
We are truly sorry to hear this was your experience. I can assure you this is not the norm. Kindly reach out to us at [email protected] and we would love to make this right.
Alli
I unfortunately made a purchase March 2026 for 2 Drift car scent wood blocks as per the special offer as a one off purchase. I only have had 1 arrive so far. They have now billed me again 8th April( even though I haven’t subscribed)and another lot is now apparently on its way. I can’t get to cancel the subscription as there is no option to do so. I’m so upset that they have stolen my money without any regard for the customer.
Response from DriftApr 27, 2026
Thank you our feedback. We’re genuinely sorry for the frustration regarding the delivery of your order as well as the subscription process and the hassle in canceling. Our fresheners are available on a subscription basis. We do make it as flexible as possible. Once you place an order and activate your account, it is very easy to go in and change the next order dates, swap scents, or cancel altogether at any time. Kindly reach to us at [email protected] and we'd be happy to help get you sorted.
Scott G.
Placed an order , went missing never arrived, waited ages no reply, emailed in saying please cancel as they confirmed it must be lost in post - order hadnt been processed , sent another one despite asking for it to be cancelled - It was a one off order and they wont reply to my emails were ive requested them to cancel any subcription services they slyly sign you up on and now they have taken more money from my bank!
Cody S.
Scent WAY too strong. Tricked into subscription. After you finally get to last cancellation page, the cancel button DOESN'T WORK. Then you go to AI chat and it forwards you to an agent who will only get to you in 24 HOURS. TRASH COMPANY.
Response from DriftApr 27, 2026
Thank you our feedback. We’re genuinely sorry for the frustration regarding the subscription process and the hassle in canceling. Our fresheners are available on a subscription basis. We do make it as flexible as possible. Once you place an order and activate your account, it is very easy to go in and change the next order dates, swap scents, or cancel altogether at any time. Kindly reach out to us at [email protected] and we would get you sorted.
CHH
This month's air freshener of oranges lasted only a week in my car where as the previous 2 months are still giving off a strong fragrance in my house So very disappointed. I just hope this is a one off and any future scents will last longer than a week Thinking of transferring one of my previous wooden blocks back into my car !
Response from DriftApr 27, 2026
Thanks for your feedback. I'm so sorry to hear you ran into issues with the longevity of your freshener. You can reach out to us at [email protected] and we would be happy to help get you sorted.
Rachael B.
Nice scents but last a week or so. No subscription reminders so they take your money and run without being able to change scents. So expensive for what they are and take an age to arrive. Will stick to cheap bog standard car fresheners from now on
Response from DriftApr 27, 2026
Thanks for your feedback. I'm so sorry to hear you ran into issues with the longevity of your freshener. You can reach out to us at [email protected] and we would be happy to help get you sorted.
Bethany R.
I got a quick response to my concern and was generous in making my concern acknowledged and accommodated. Great company
Steffie R.
I’m highly disappointed in this company I came across them on instagram decided to try them ok the first delivery went fine.then on my 2nd attempt I noticed they started charging my card for monthly billing which I never subscribe to anything! I used 2 different card and they hit both of my card then one of the card they hit 2x in this month for $19 & $30 so annoyed and wish I never ordered from them ! They will steal your money do not order from them. I also recommend them to my friend on my first try and guess what they also hit her card for monthly billing and she also did not subscribe to anything! This is called fraud if you do not have a customer’s consent for monthly billing you should not steal peoples money ! Are you that Thristy for money
Response from DriftApr 27, 2026
Thank you our feedback. We’re genuinely sorry for the frustration regarding the subscription process and the hassle in canceling. It’s never our intention to sneak anything past our customers. We aim for transparency. Our fresheners are available on a subscription basis. We do make it as flexible as possible. Once you place an order and activate your account, it is very easy to go in and change the next order dates, swap scents, or cancel altogether at any time. Kindly reach out to us at [email protected] and we would get you sorted.
