DrhortonReviews of drhorton.com

Customer Service Installation & Setup Contract & Terms Sales & Marketing Price Staff Reviewed Sept. 26, 2024 Buying a home is an important investment and place to live. The salespeople are there to sell you this expensive home. They are not your friend or looking out for you. We were looking for a home that we could park our RV in the driveway to pack and unload for our trips. In addition a main room on the main level. We were shown a home that met those requirements. We measured the driveway three different times with the sales team prior to agreeing to purchase the property. After we signed the contract and three weeks later we arrived at the property to find a sidewalk installed and double the normal width. Well that killed the ability to use the driveway for our RV. RV should not block sidewalks. We should have been allowed to cancel the contract since we were misled about the sidewalk. We needed to move into a home. We were told early July closing but not promises. July arrives and still no power to home. Not to worry in a week. Well August is upon us and no power yet. We decided to cancel due to no power. We decided to purchase across the street a one level since they had utilities working. Well they were not going to return or transfer deposit to this new home. We should’ve walked away then. We put a new deposit on the one level with promise of closing in 3 to 4 weeks. We had home inspection completed. Provided inspection report to builder. Stated to them just fix those issues which included a number of holes on edge of property that were a safety issue. Some 3 to 4 feet deep with debris in the hole including tree limbs and trash. Five days before closing nothing was completed. Holes still there. When it rains it looks like puddles. We had to inform homeowners two doors down since they had young children that run around. The builder apparently didn’t have time to address these issues. They promised all would be fixed. They had three weeks and no hot water, dangerous holes, etc. This time we left for good. If they can’t fix these items after I expressed to them how important they be done before our walk through then I had no confidence it would be done in 5 days. I read reviews and you will see people had to close with open items and then found it difficult to get them to be responsive. Of course they kept the deposit. The final straw was we had radon test and it showed to be average 14 to 19. 4 and above recommended remediate the problem. They said, "We will check again in 30 days" and if still high they would address the problem. A week later I got a text stating the builder supervisor did his own test and no radon. Claiming we had windows or doors open when our test was accomplished. Not True at all. BTW when you vent the home radon is dissipated. Interesting they did test right away after saying we had to wait 30 days and after closing. Bottom line they were not responding to anything we asked them to fix. Since we were one of the first 5 buyers we had no one to ask how they were doing. Also they couldn’t provide HOA requirements for a couple weeks since they didn’t exist yet. BTW we purchased a new build home in the past. No problem changing our lot and the and the builder DIDNOT keep the deposit. Paint on walls are thin, cabinets are low grade and check your floors to make sure they are properly installed. A no star is not allowed. The company needs a buyer advocate to facilitate communication between builder, sales and customer.

Our experience buying a home with DR Horton in Mandarin Grove has been extremely disappointing. The communication was poor, the construction quality was subpar, and the customer service was unprofessional from start to finish. The construction supervisor couldn’t answer basic questions about the home yet repeatedly asked for a five-star review, even though major issues—like the improper grading of our yard—were never truly fixed. The realtor provided by DR Horton constantly sent incorrect paperwork and made unprofessional, even offensive, comments that made the experience uncomfortable for my wife and me. The backyard grading had to be redone multiple times and still looks terrible, with no proper inspection ever taking place despite claims that one happened. We were also given Google screenshots instead of real answers when asking the title company about the CDD—something we expected professionals to handle properly. Overall, this has been the worst homebuying experience we’ve ever had, and I would never recommend DR Horton to anyone.

Horrible quality but expensive homes! I wish I would have read the other reviews because they are correct! 3rd home I have owned and worst builder ever!!

I was looking to buy one of these homes, I am preapproved, and my loan officer was ready to go. The office personal were so very rude!! And then they got worse. I called Corporate to complain because I really wanted the house, I was ready to sign, but I was not going to deal with the two that were in the office. I started researching Drhorton, and after all that I have seen and how I was treated, I will never buy a Dr Horton home. I have bought and sold 7 homes, I have never seen such bad reviews or treated as badly as I was. I am looking at a more expensive home, but I have the money to do that, so I will spend more, but that is better than dealing with what I have experienced as a possible buyer with them and the reviews. Wow! unreal, I am so sorry for the people that bought with them and so glad I did not and now know to stay away from them.

Poor quality of material used, horrible work and very unorganized and not professional. When my family and I moved in our home there were some issues. The home was already built when we moved into the neighborhood. The home was beautiful in appearance. The front porch is cracked all the way around. The flooring was notisabley unven throughout home, island top uneven, walls not flush and gate in back won't close properly. DR Horton Warranty is very unprofessional. I am attaching 2 letters that We have written to company. I am putting a line in place of names. 1st letter _____________, Thank you so much for responding to my email. I had a visit with ___________ on April 3rd. She had called me the week of March 24 and stated that she would be at my house the next day for our walk through appointment. I explained to her that our appointment wasn't until next month. She stated that she thought I had changed it. I told her that we never had a conversation about this. The morning of April 3, she called me about 8:00am and stated that she was on her way and I told her that our appointment wasn't until 3:00pm. She again stated that she thought I changed it. I told her that we had no such conversation. The professional action ___________ should have been for her to ask if I could change my time and date on both occasions. This must be her typical behavior for this to have happened twice. I didn't like the way she talked over me and that everything was no. ______ (Her manager) came over on the 10th and was very professional and nice. My stairs are cracked from top to bottom and _________ stated that it would be fixed when the guys came out to do work. The frame around my office is not flush and looks awful. I was told that couldn't be fixed. I need this to be looked at again. I have a lot of unleveled flooring upstairs. ________ believes that could be padding. I was told by _________ that I needed to remove all furniture from rooms to have this done. We are a house of women and we are unable to lift this heavy furniture. We would have to pay someone twice to move furniture out and back in after work is done. That would be very expensive. My bed would have to be broken down and put back together. This is not fair. My front porch is cracked up like my house is a much older home. My gate in the back yard has never worked properly. Cabinets in the kitchen are shifting from the wall. I was told I could move molding myself so that it was flush against the wall. Part of the bottom of the Cabinet in the kitchen is coming apart. The center island is not level and the top piece was not put on straight. I am attaching some of my pictures. 2nd letter _____________ and _____________ This letter just serves as documentation. I had a scheduled appointment today to have my flooring fixed. The Flooring Company (Along with DR Horton Warranty Staff) was scheduled to be here between 12:00pm and 4:00pm. One person from the Flooring company came out and stated that he could not fix the floor because there is an issue with the Subfloor. DR Horton Employees _____ and _______ stated that they had no knowledge of the appointment today. The flooring company initially came out on April 24, 2025 and a 2nd appointment was set to fix the issues. My daughter and I removed furniture from my mother's room April 23, 2025 in preparation of the flooring people coming out. My Mother has been out of her room since April 23, 2025. My mother is sick with cancer and on oxygen. This is a big inconvenience. It feels like you all are doing everything in your power to discredit our findings and discourage us from resolving the issue. We have been told several times that this is all normal and a part of the settling process. The uneven flooring is one of several things we noticed and brought up when we first moved into the home, which was already built. We were advised to wait around the 11 month mark to share concerns because that is when DR Horton comes out and fixes everything. We have also been told that you all are doing us a "favor" as most other developments don't offer the same warranty services as DR Horton does. The fact of the matter is that the floor is undeniably uneven all throughout the home, upstairs and downstairs. We were initially told this was due to us "choosing cheap padding" which is ridiculous because we did not choose the padding. Then we were told that there could not be any furniture in the room where the flooring needed to be fixed so we moved all the furniture into the upstairs loft. Today we were told that the loft too needs to be clear which is just simply not true. Please confirm receipt of this message and advise on the next steps. We have been told that these things are normal. The company wants you to settle for anything.

Horrible quality! Horrible ethics! They use contractors hiring questionable workers. They take advantage of first time homebuyers that don’t know anything different. Lengthy “we aren’t responsible” legal contracts and make you use their attorneys and mortgage company to get their closing cost allowance. How is this legal? Terrible workmanship and even worse care. Stay away! There is a reason they specialize in “first time homebuyers” - easy prey!

I wish we had read all of the reviews before we even gotten into this, it would have saved a lot of stress and a very traumatic experience. It all started to fall apart once we got to the loan part. We are both veterans and the loan was coming through the VA and my husband a 20 year veteran of the US Army. I am an army vet as well. He was the one applying for the loan. Jeremy and Derek were great, the ones that showed us the homes and got us into the process. As soon as we got to talking to Brandie Plummer and never even getting a call or no direct contact from Zach, it was a terrible experience. The had us at a closing date of April 25th. It seems to be that every piece of paperwork submitted was never enough or was missing. The requirements varied from day to day. Brandie is very condescending, sarcastic and at the end was downright rude. It seems my banking information was under more scrutiny than my husband and I wasn't even on the loan. She had us sending banking information via email but once we were in front of Natalie at the office and Brandie was on the phone, all of a sudden banking information shouldn't be sent via email. We went down to my bank for some documents that were requested and put her on the phone once we got there to ensure we were getting the right information and the banker wrote it all down before he got all of the documents, once he printed it all out she stated that she couldn't confirm that was the right information even though it was the same thing he wrote down and printed off. I asked did she think he was making it up? It was always one thing after another. You think this is it and then the next day it's something else. She wanted the banker to help us download and app and then help us to upload the information to us. It was always a late phone call to a point where if you needed to go to the bank it would've been too late and there was an instance where I told her that the bank was closed, she said she was well aware. Nothing was ever sufficient even though she kept saying it was. Even after signing a gift letter that still wasn't enough for a certain deposit that my husband deposited into my account. There was point where we were willing to pay down a car loan if 10k that day to get the debt to income ratio down as well as the car payments. They told us that was ok one day then it changed the next. Zach will not call you back. We had to reach out and talk to Brandie's boss Tammy about the way she was handling the situation and she was going to reach out to Zach's boss because we could never get a response from him. I don't believe this folks want to help you buy a house but make the experience so bad and deters you from wanting to continue. We opted to cancel this process as the stress was becoming to great as the requirements changed daily. It was horrible. Come to find out our closing date was pushed back to May 13th. This should have been an exciting experience as a first time home buyer, although the house was beautiful it was not worth all of the drama associated with the process. I'm sure there are other home buying processes that are much easier than this. Believe all of the reviews because everyone can't be possible telling untruths about the same ridiculous experience when trying to buy a house through D.R. Horton. I strongly recommend you look elsewhere and save yourself some stress down the road. If could not rate them, I would. I don't see how this company still exists. Believe me that wherever I can leave a review about this experience, I plan to do so. We have cancelled and are waiting for our monies to be returned. We started this process at the beginning of the month or there around and the original we were supposed to be closing we have cancelled.

I had the worst experience buying a home from DR Horton in Stephens City, VA. From financing to delivery to post-sale warranty support—everything was a nightmare. Despite putting 20% down, the closing took more than 30 days due to delays caused by their in-house lender, DHI Mortgage. What’s frustrating is that the contract had no penalties for DR Horton or their lender if they delayed the process, yet as a buyer, I was held accountable and faced penalties if I missed document deadlines. DHI Mortgage, in particular, was extremely difficult to work with. The loan officer, Ali Mowat, was unavailable most of the time, and the underwriters—who seemed to be offshore—kept asking for more documents over and over again with no clear end in sight. Each response from them took about two days, dragging out the process unnecessarily. The problems didn’t end at closing. It took over six months to get a response regarding a faulty Ring doorbell. I had to call multiple times and speak with Jazmin Yvonne Plater, who kept asking what was wrong with it instead of sending someone to inspect or replace it. Only after repeated follow-ups did anyone finally take action. This was truly a horrible experience from start to finish. I will never buy another property with DR Horton and would advise others to be extremely cautious before working with them.