Dr.Galen - Online Health ConsultationReviews of drgalen.org

Response from Dr.Galen - Online Health ConsultationJun 7, 2025

Thank you so much for the kind words, Dr. Carlos René Bello Rendón! It truly means a lot to us. We're so happy to hear that you felt supported and well taken care of. Patients remember not just what was said, but how they were made to feel and you've clearly made a lasting impression. Your kindness, clarity, and friendly approach are exactly what patients need. Thank you for being the kind of doctor who brings both knowledge and comfort into every conversation. We’re grateful to have you with us.

Response from Dr.Galen - Online Health ConsultationJun 7, 2025

Thank you for your feedback, and we're sorry to hear about your experience. We would like to clarify that during your consultation, controlled medications were requested. However, as per Albania’s medical regulations, and for safety and legal reasons, our doctors are not permitted to prescribe controlled substances beyond what is allowed locally. This is not a matter of unwillingness, but strict regulatory compliance. Also, please note that the fee charged was $35, not $45. Our team dedicated extra time to assist you and followed up with care. We understand your frustration, but the doctor’s decisions were based on your condition and what could legally be prescribed. If you need further help within these guidelines, we’re here for you.

Response from Dr.Galen - Online Health ConsultationJun 7, 2025

Thank you for your kind review, Marlena. We’re pleased to hear that you found our team friendly and communicative. Helping you with your prescription needs efficiently is always our goal.

Response from Dr.Galen - Online Health ConsultationJun 7, 2025

Dear Terry, Thank you for your feedback. We’re glad you found the process fast and easy.

Response from Dr.Galen - Online Health ConsultationMay 30, 2025

We would like to clarify that we are freely promoting your practice and referring patients to you at no cost to you. Patients pay your consultation fee directly to you at your clinic or through your preferred method. The $9 mentioned on our platform is clearly labeled as a concierge fee, which is for assisting the patient in locating your practice and arranging an appointment. We always obtain proper consent from the patient for this fee, and many patients actually prefer this service for the convenience it provides. Our goal is to support both patients and providers by making the process smoother, never to mislead or misrepresent. If you still wish to have your profile removed, please share your full name and specialty, and we will remove it promptly.

Response from Dr.Galen - Online Health ConsultationMay 30, 2025

Thank you so much for your kind and detailed feedback, Jennifer! Connecting you with the right doctor and ensuring your concerns were clearly communicated is exactly what we aim for. We truly appreciate your trust and look forward to being here for you whenever you need us again.

Response from Dr.Galen - Online Health ConsultationMay 30, 2025

Thank you for sharing your experience, Mark! We're so pleased Dr. Prunell was able to provide compassionate and professional care that made you feel respected. We’re also glad our process was clear and timely.

Response from Dr.Galen - Online Health ConsultationMay 30, 2025

Thank you so much, Joseph! We’re really glad you found booking easy and felt well cared for. Your comfort and follow-up are super important to us.