Dr.Galen - Online Health ConsultationReviews of drgalen.org

Response from Dr.Galen - Online Health ConsultationJun 13, 2025

we sincerely apologize for the incorrect listing, Dr Wyatt Palmer. Our platform sources publicly available data to help patients find care options, and we never intend to misrepresent any provider's scope of practice or availability. We take such concerns very seriously, and we have immediately removed your profile from our platform to prevent any further confusion. To clarify, the $7 concierge visit fee mentioned on our platform is not a fee for your consultation. It is a coordination fee charged to the patient for helping them book an appointment on their behalf. Patients are always directed to visit the provider directly and make payment directly to the provider or the hospital, we do not collect or handle any consultation fees for in-person visits. We also work with trauma doctors who assist patients when appropriate, and we ensure all listings match a provider's actual practice to the best of our knowledge. We fully respect your position, and if there’s anything else we can do or if you’d like a written confirmation of the removal, please don’t hesitate to contact us. Thank you once again for alerting us, and we truly regret any inconvenience caused.

Response from Dr.Galen - Online Health ConsultationJun 13, 2025

Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with our service and with Dr. Amar Residovic in Sarajevo. It means a lot to know you trusted us and successfully visited the doctor through our platform. We're here whenever you need support again, thank you for choosing us!

Response from Dr.Galen - Online Health ConsultationJun 11, 2025

Reading your message truly moved us, Ken. Knowing we could help ease your worries during such a special and delicate time especially while you were far from home means the world to us. We’re so glad you found comfort in speaking with our doctor who understood your needs and could guide you with care and clarity. That’s exactly why we do what we do to be there for moments like this. Thank you for trusting us with your baby’s care.

Response from Dr.Galen - Online Health ConsultationJun 11, 2025

Thank you so much for your kind words, Dr. Mauricio Alejandro Usme Arango! We’re really glad to hear that you find our platform helpful and easy to use. It means a lot to us that both you and your patients are having a good experience with our telemedicine service. We’re happy to have you with us and truly appreciate your support.

Response from Dr.Galen - Online Health ConsultationJun 11, 2025

We’re sorry to hear you feel this way and would like to offer some clarification, Dr. Lipman. We are a global online consultation platform that freely promotes healthcare providers and helps patients connect with them. We refer patients directly to doctors at no cost. Patients pay the consultation fee directly to the clinic or via their preferred method. The $9 mentioned on our platform is clearly labeled as a concierge fee, which covers the assistance we provide to patients in locating the right doctor and helping with appointment coordination. This fee is only collected after the patient agrees to it, and many choose this option for the added convenience. Our intention is never to mislead or misrepresent, we aim to simplify the process for both patients and providers by bridging the gap in access. As per your request, we have now removed your profile from our platform.

Response from Dr.Galen - Online Health ConsultationJun 11, 2025

We’re genuinely sorry to hear about your recent experience and appreciate you taking the time to share your feedback. We understand how disappointing this must have been. The doctor’s availability should have been made clearer before payment, and we truly regret the confusion. Sometimes, the availability shown may not reflect real-time updates, especially for highly requested doctors with long waiting times. We offered an alternative to avoid further delay, but we respect your decision and understand your frustration. We’ve also taken note of your feedback regarding the customer support interaction and will be addressing it seriously to ensure a better experience for all users going forward. As we could not meet your expectations, we have processed a full refund as a goodwill gesture. The confirmation has been sent to your email, and we hope this helps in some way.

Response from Dr.Galen - Online Health ConsultationJun 11, 2025

Thank you for your feedback, Dr. Mageswaran! We’re glad to hear you had a nice experience. We appreciate your support and look forward to continuing to work with you.

Response from Dr.Galen - Online Health ConsultationJun 7, 2025

Thank you for your feedback, Dr. Amar. We're truly glad to hear that everything is in the best order. Your continued support and professionalism mean a lot to us. It's always a pleasure working with you, and we’re here anytime you need anything.