DressselfThe exclusive prom dresses, homecoming dresses, wedding dresses, bridesmaid dresses and occasion dresses can be explored in Dressself boutique.✓ Promo Codes ✓ Secure Payments ✓ Satisfied or Refunded ✓ Worldwide Delivery
Dressself (dressself.com) has 216 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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216 approved reviews, newest moderated first
Roshunda H.
It will not let me cancel my order my prom is April 8 and my dress will not be here in time
Response from DressselfMar 22, 2023
Thank you for contacting us, According to our website's cancellation and refund policy. Orders are cancelable until dispatched. You can contact us by email [email protected]. Let us know your order number. so we can check the status of your order and handle this event for you.
Taniah J.
I got an email saying my order was canceled and i didn’t cancel it i’m a week and a half away from prom and i don’t know what to do my order number is #WBDSFUS838 please do not cancel my order i might cry.
Response from DressselfMar 21, 2023
Hello. We're sorry to hear what happened to you. You can email our customer service to confirm the details of your order. to better handle this event for you.
caitlyn L.
I just wanna know if i’m gonna receive my dress. it says 6-10 business days and i still haven’t received any email or anything. My proms next month and I just want my dress if not so i can see how to cancel my order.
Response from DressselfMar 21, 2023
"thank you for your letter. Our total delivery time = order output time + shipping time. Usually it takes 10 - 15 business days to prepare an order and an additional 5-7 business days to ship. The 6-10 days you mentioned is the in-transit limitation period after the package is dispatched. If you have other questions, you can contact us via [email protected].
Nicole S.
For a company that deals with event type dresses, your service is extremely poor. We ordered a prom dress on 3/4. Anticipated a delivery of 3/17 at the latest based on 10 business day delivery. Now I am hearing it’s possibly an additional 10 days to process the order. That’s ridiculous, but worse is the lack of communication No email to explain or give good tracking. No one is Ever manning the Chat for help. (Tried numerous times) No one responds to emails. I should have known better. I usually will not deal with a site that does not have a customer service number. I couldn’t even find one on Google. Still no idea if I’ll have it in time for prom. Buyer Beware.
Response from DressselfMar 20, 2023
Dear Nicole Shaw, We're sorry to hear that you're experiencing issues. Please note that all of our items have varying handling times which are clearly marked on the product page. The total time it takes to receive your item is the processing time plus the shipping time. We always strive to provide our customers with the best solution to their problems according to our policy. In addition, your package has been dispatched and is currently in transit. If you have other questions, you can contact us at [email protected].
Britt M.
I ordered a dress 3/6 and the site states shipping in 6-10 business days. I did not realize the dresses were being made to order. I have sent TWO emails to get an estimated delivery date and received no response. If the dress will not arrive by the event which is 3/25 I dont want to waste anyone's time making it. I have received no response to my emails, definitely feels like a scam site... again I HAVE sent TWO emails to the below listed contact email and I have not received a response. They responded to this review within 24 hours yet, my emails haven't been acknowledged for several days. please follow up with me and check your email for my order number.
Response from DressselfMar 16, 2023
Dear Britt Marie, We're sorry to hear that you're experiencing issues. Please note that all of our items have varying handling times which are clearly marked on the product page. The total time it takes to receive your item is the processing time plus the shipping time. We truly value your business and we are eager to do everything in our power to regain your trust in our company. If you have any order questions, please feel free to email [email protected] or provide us with a valid order number. Thanks again for bringing this to our attention so we can make improvements for the future. Enjoy the rest of your day! dressself Customer Support Team
Mari Michelle H.
Our dress isn’t here yet either. My email was wrong and I tried to get ahold of someone and can’t. Wrong email My email is I need a tracking number
Response from DressselfMar 15, 2023
Hello, Regarding your order WBDSFUS7919, it has been shipped via USPS with tracking number 4206170192612927005817000026974195. You can check the status of your package through the link https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=4206170192612927005817000026974195. If you need other help, please contact us.
Joann
IF I COULD THIS SITE GETS A RATING OF NEGATIVE 5 STARS!!!!!! DO NOT ORDER FROM THIS SITE FALSE ADVERTISEMENT!!! I ordered this dress in January for my daughters Jr Prom. I liked the whole elegant look and was so excited to get it. I kept in contact with the live chat rep on the site to see what the status was of my order because I was getting anxious a month has gone by and I still haven't received my order and was worried i wouldn't get it in time. They insured me that the production was still working on my order and "the dress needs enough time to be done as we do not want to make it look rushed". I will get a msg when a tracking number is generated when my item ships.FINALLY on MARCH 1st I messaged them again and was told my item has been shipped and a tracking number was attached. Can you imaging how happy I was!!! I watched the status of my delivery till the day I received it 5 days after. OHHHH BOY THE DISAPPOINTMENT!!!! THE DRESS I RECEIVED LOOKED NOTHING LIKE THE DRESS I ORDERED. CAN YOU SAY FALSE ADVERTISEMENT. FIRST OF ALL THE DRESS WAS POORLY MADE THE MATERIAL SHOWN IN THE PICTURE WAS NOT THE MATERIAL AT ALL. SECOND OF ALL THE DRESS I ORDERED HAD RHINESTONE EVERYWHERE MINES LOOKED LIKE THEY RAN OUT OF RHINESTONES AND DID A HALF ASS JOB. I WAS SOO PISSED THE MONEY I SPENT AND RECEIVING A DRESS THAT WASN'T IT! I CONTACTED THE LIVE REP THRU CHAT AND INFORMED THEM REGARDING THIS SITUATION AND WAS ASKED IF I WANTED ANOTHER SIZE "SERIOUSLY" NO I DIDN'T GET THE RIGHT DRESS I ORDERED THEN ANOTHER OPTION WAS TO RETURN IT TO GET A REFUND. 1ST OF ALL I WOULDN'T GET MY REFUND ON TIME TO PURCHASE ANOTHER DRESS, SECONDLY NOT MY FAULT I RECEIVED THE DRESS THAT WAS POORLY MADE AND LOOKED NOTHING LIKE WHATS ADVERTISED, 3RD OF ALL I FEEL BECAUSE I WAITED PATIENTLY FOR MY ORDER i SHOULD BE REFUNDED FOR RECEIVING A FALSE ADVERTISED DRESS.
Response from DressselfMar 14, 2023
Hello, We are sorry that the quality of our clothes did not satisfy you. Can you tell us your order number? So that we can better verify the situation for you.
Anette L.
Please pay attention: Dresself has a 7-day return policy and they are strict about it. We were traveling and were not able to return the item until after that and they would not flex. Going forward I'll purchase from stores/brands with reasonable return policies.
Response from DressselfMar 7, 2023
Hello. You can view the return refund policy on our website https://us.dressself.com/pages/return-refund-policy. The return process is generally initiated within 7 days of receiving your item. We have found that your package has been successfully delivered on February 18th, and the time since you requested the return has successfully exceeded the return market stipulated on our website. If you insist on returning, please email us.