DressselfReviews of dressself.com

My daughter ordered a prom dress and it arrived not as pictured and it did not fit. She contacted customer service (via email which is the ONLY option) immediately. It has been over a month and they are refusing to refund the dress. She has requested over and over and they just keep offering to refund 10% or 20% and she can keep the dress. She cannot wear the dress as it does not fit. Very shady company that will not honor their refund policy nor provide a contact number. Order #WBDSFUS6862 I emailed Dressself yesterday about this issue. **Dressself said they would refund me AFTER I pay to ship it to their warehouse in CHINA which through UPS will cost me half the original price of the dress. Their stated refund policy is a lie. It is impossible to get an actual refund. BUYER BEWARE***

Ordered a dress 3/15/23 to arrive in an expedient time and still have not received it. there is not phone number to call and have yet to receive a response to two emails. Based on the many reviews-- buyer beware. Dressself can redeem themselves by responding..I need this dress ASAP for my daughter's senior prom which is 4/1/223. ORDER WBDSFUS8796

Ordered a dress March 11th. Paid for expedited shipping (28.99) to get it in 3-5 business days. Here we are today 3-26 and still haven't received it. I have sent emails and they responded twice. Ever since I requested a refund they have completely ignored me and will not respond. Now I'm having to file a fraud case with my bank to get my money back. I hope my bank files a report against this company and shuts them down. They are scamming people for money. Don't buy from this site

I just need to know the status of my dress. WBDSFUS8381 Is the order number. I have taken into account the 10-15 business days and it has been over that. It said it would send an email when it has shipped but I have not received any.

Dresself is amazing! i was scared at first because of all the bad reviews but the dress came today and i ordered it march 3 it takes a little bit to get it but it looks just like the picture! thank you dressself

**Edited to add: they responded to this review, telling me to email them and send pictures, which I did, and I still haven’t heard back from them. Received the dress this past Monday and it is made incorrectly. The shoulder straps are so short and the dress cuts into my daughter’s shoulders and underarms. I’ve sent 3 emails since receiving the dress requesting to return it and get a refund. No one answers. There’s only a 7 day window to return and I’m afraid they’re going to respond just when it’s too late. Order number WBDSFUS7774.

Worst customer service! Good luck getting ahold of anyone. Then also good luck cancelling your order even when they tell you it has not been processed. I was told I could only get a partial refund since it had been two week since I placed my order but when I had asked for shipping update I was told it hadn't gone into production yet... so how am I going to be charged for something that hadn't even been started.

We ordered a dress back in January and we still have not received the dress nor have we gotten any communication of its status. So disappointed. We just want our money back at this point.