Dressed in LalaReviews of dressedinlala.com

I wish I could give more stars but it’s so disheartening when a business owner completely disrespects their returning customers. Not only is her clothing not original “made in house” but the quality is worse than shein and has a big price tag. Us lala weirdos were still die hard fans even with all that being said because the clothes helped us feel good! We even had BST pages on Facebook where if things didn’t fit or someone wanted to buy something second hand they could. There was a huge community of woman that came together without any negativity, no judgement, where we could just be who we are. But Lex and her legal team went through and deactivated each and every single one. Thousands of members just deleted. Like we mean nothing. After all the support and money we gave her. Not only that she is getting rid of all influencer discount codes while upping her prices. Money has clearly gotten to her head and she’s forgetting who actually helped her get to wear she is. My word of advice is DO NOT BUY !!!! Spend your money where it will be appreciated and where you will be appreciated. So many small businesses would love a following like this. Also she doesn’t accept any feedback, she’ll delete your comments and block you on social media. Definitely not a girls girl, that’s such a fake facade.

I’m actually heartbroken at how this company has treated their community. I don’t even want to wear the closet full of LaLa that I own anymore. Do Better.

This company is a SCAM. I’ve been a loyal customer and have bought so many items directly from the site. The sizing is impossible to understand (I’m an 18/20 and somehow can range in L, XL, 2X and 3X in their clothes depending on the specific item [not just style - 2 matching playsuits do NOT fit the same]). The return policy is trash. The quality has diminished to crap over the last year or so. Don’t waste your money here, there are plenty of other shops that sell the SAME EXACT “original” prints.

I love everything dressed in lala stands for, the owner Lex is so creative and everything she creates is so fun. The quality of all the pieces I’ve bought are top notch and I always get compliments on everything I wear! Will definitely keep purchasing.

I started buying from Lala last fall and have spent a sizable amount of money on their clothing. As time has progressed, the issues have become impossible to ignore. First and foremost, the costs keep rising while the quality is declining. The ribbed playsuits pill after only few wears. The satin playsuits arrive with loose threads, are printed on different quality satins depending what style you buy, and are easy to snag. Their knits get a pull if you just look at them funny. Secondly, their customer experience is a joke. You can't leave reviews on any Lala products. You only have 3 weeks to mail back something you wish to return, you have to pay to return the item, and they also keep a portion of the cost, meaning you don't get a full refund. If you email them to show them a product quality issue, like an obviously poorly-done screenprint, a misprint, or a weird fit, they tell you it's intentional and makes the piece unique. There's a lot of uniqueness with Lala items. But a ribbed playsuit having a neckhole that's noticably smaller and stands upright, when your other sets all lay flat and look wonderful... that's not giving weirdo. It's not giving unique. It's giving zero QA. The wild part is that I was still willing to deal with all of that. I was still actively buying from them and planning to buy more for fall. But the company's actions of late has made me reconsider. Like any other brand with a cult following, there are multiple Facebook groups that I was a member of. We would share fit pics, excitedly discuss new drops, and participated in buy/sell/trade like so many other FB groups. These groups had actual Lala models and affiliates in them too. Recently, an affiliate shared that Lala was discontinuing their affiliate code program and that codes would expire on 9/1/24. Just giving us a head's up to save some money while we still could. This news was not only disappointing, but I felt like it was a slap in the face to all affiliates that promote Lala so diligently and wholeheartedly! I learned about Lala through an affiliate. I always use her code so I can support her. Naturally, some members were upset to learn this. Many shared that this turned them off from buying from Lala and that they'd stick to buying secondhand or go elsewhere for clothing. This got back to the Lala team. The next day, Lala's legal team got ALL Lala FB groups shut down for "trademark infringement" even though each group was in good standing per Facebook's rules. One of the admin shared receipts and confirmed that's indeed what happened. The largest group had over 10,000 members, for context. If that's how Lex (creator of Lala) chooses to treat her most loyal customers, I think that speaks volumes. Discontinuing affiliate codes so you can make an extra $15-20 per item, when the quality is FAR from the luxury price point that's being charged, is insanely greedy.

Cheap quality and stolen designs at luxury pricing. I've found some of her "original fabric" for sale on Temu. She steals from graphic designers and pretends they're her own designs. Do not support this awful company.

The owner, Lex, is shady as hell and is not someone I want to associate with. She started upping her prices FAR beyond affordable, but lowered her quality. She rejects most people's returns and generally has very poor customer service. I understand that with the price hikes she wants luxury customers, but she does not provide a luxury experience. She stopped advertising with plus size models and has alienated an entire group of people because of the lack of representation. She decided to discontinue influencer codes, which is the one thing that her customers use to justify spending an ungodly amount on her clothes. Also she got rid of her previous graphic designer, Emy Dyer, for working with other brands after Lex STALKED HER and then made Emy delete all of her content when she didn't even have a contract with her! And Lex's most recent endeavor is getting her lawyer to remove all of the BST groups on facebook to "silence" all of her pissed off customers and their complaints. I used to love Lala, but all of this has left such a bad taste that I won't be returning.

The quality of the clothes has decreased in the past year while the prices have soared. The clothing is not worth the price. There are other companies with better quality.