DreamSofa.comReviews of dreamsofa.com

Offers many customization options. Clyde has been great with communication. Great experience.

FINAL: 06/03/2026 ------- Writing to express my sincere satisfaction with our new sofa. While there were some initial challenges, I greatly appreciate the excellent communication and helpful updates provided by your team once we were in contact. The quality of the sofa is exceptional and has exceeded our expectations. Thanks to your customer care team throughout this process. UPDATE: 5/30/2026 ---------- Order Details: - Ordered on: 3/11/2026 - Sofa delivered on: 5/30/2026 I was highly satisfied with the White Glove delivery process. Additionally, I appreciate that Dreamsofa reached out to offer a credit following my initial review, and honored the agreed upon amount. ORIGINAL: Quick to accept our order, but utter lack of communication -------------------------------------------------------------- Initially submitted our order on March 11th with the expectation of delivery in 8 weeks. The only follow up communication has been after we have reached out via email requesting an update. As of May 9th, the order still shows as "processing" despite being told 3 weeks ago our sofa had already been shipped. Called their phone number numerous times during normal business hours, and have never been to get someone on phone, or return our call despite leaving a message. This has turned out into a highly frustrating, poor customer experience. Cannot speak to the quality of their products,

Customer service was excellent. Received a 3% discount in the form of a refund (code from Insider's Guide to Furniture). I have my Antalya sofa for about 2 months now, Plush cushioning, and it is firm yet bouncy. Will hope to see this condition lasting! One note, the backrest pillows tend to droop and move around easily, so it loses its shape very quickly. Wish there was velcro or something to help the cushions stay in place.

After a year's search I chose Dream Sofa because of the numerous designs and the custom offerings. Everything was spot on from the initial correspondence, the detailed updates and to the delivery. Marissa was very patient and worked with me thru the entire process. I chose a luxury fabric and the quality and feel is absolutely superb! The luxurious feel of the fabric and the bold yet subtlety of the black color worked perfect with my living room decor. The "wave" comfort level of the sofa is perfect as well. Provides strong support when sitting and lying down I fell asleep immediately. Which was not my intentions! I didn't think companies of this caliber existed any longer. My best regards to the Dream Sofa team for making this happen and a job more than well done. Thanks!

Amazing couch, so happy to have found a piece of quality, buy it for life furniture that can fit in my unique space. The fabric is gorgeous, the cushions are so comfy, and I love all the designs that made it easy to find one that made me really happy. Shout out to Marissa for helping with the design stuff! I ended up misunderstanding something about the dimensions and they were so wonderful working with me to find a solution. they ended up sending me replacement seat cushions to get the look i wanted. Thank you so so much to Clyde for helping me navigate the issue and get them manufactured and delivered. So happy to have my new forever couch for my forever home. Thank you Dream Sofa!

Customer service is one of the best that I have ever encountered. I have to say the whole team was wonderful through the entire process. Clyde, Karla, Mico, Elbia, Arvin, Marissa, Vicky... sorry if I missed anyone. As you can see I had a lot of questions and changes along the way and each one was always pleasant and extremely helpful. I would definitely recommend ordering from here. Ohhh and we all love our new sofa.

We are very happy with the sleeper sofa we ordered! I appreciated the fabric samples, and the help when I called a few times before I ordered. One of the legs was chipped by the installers and Clyde helped to make sure a replacement was sent and that it was to our satisfaction. I would definitely looked to Dream sofa should we need another piece of furniture.

Clyde Perang reached out to follow up on a service call I had for my DreamSofa. Clyde ensured the service was completed and to my satisfaction. I appreciate the follow through!