DreamSofa.comReviews of dreamsofa.com

Quality is very impressive and the price is very good especially since you can customize just about every aspect of the furniture. Customer service and timelines are poor at best. Expect to place your order and not receive any updates or tracking without contacting them several times throughout the whole process. Happy with the sofa and delivery service. The website is almost entirely AI slop.

Clyde was very attentive to my concerns and gave me confidence that DreamSofa would work with me! In the end the problem fixed itself but frankly I knew I was in good hands either way.

August 2026: I've updated this review to two stars because DreamSofa did finally resolve my issue and fully refund me, but it took posting this review to prompt any action. Then I received several emails and calls following up, including trying to manipulate me that the customer service agent's bonus was tied to this review. It took me saying that I would consider removing the review to make it happen. Then suddenly the refund that was part of "delays within our backend processing system that have affected several refund requests" was received by my bank half an hour after I conceded. I am still out the interest I paid on the couch, I don't have the living room I painstakingly designed based on this sofa, and they still are advertising the sofa as curved. While the sofa did seem quality the one time I sat on it, I don't recommend dealing with this company. Original review: I ordered a Manchester sofa in February after searching for a curved sofa. In the interim, I had a custom curved coffee table and side tables made to match the dimensions of the sofa. When it finally arrived at the end of May, the sofa was straight. I immediately contacted customer service, and they insisted that the listing showed that the sofa was straight because of a small icon with the dimensions that said "straight not curved", which I had assumed meant that the dimension was across, not following the arc. They insisted the sofa was never curved. (The description as of July 22, 2026, still says "Luxurious opulence abound in this gorgeous classic design. Gracefully curved silhouette, and classically arched back make this style a true design masterpiece.") But they said I was welcome to return it for a restocking fee and paying for the transportation. After several emails back and forth with their customer service, they waived the transportation fee but insisted I still pay for the restocking. I acquiesced, and the sofa was picked up by their transportation vendor on June 4. No return has been processed, there was no confirmation of the return, and when I reached out to them, I got a generic response that they were looking into this. I have no choice but to dispute with my bank, which is problematic because it's so many months since the order was placed, and I am looking into filing a claim.

Ordered a custom sofa with chaise and ottoman, everything is super high quality and looks and feels amazing. When there was an issue with the ottoman during transit, Clyde from Dreamsofa helped get things corrected. And the furniture repair man they used to come fix the issue was above and beyond professional. Highly recommend this company for their great customer service alone, which is unfortunately something that's going extinct nowadays. But this couch is literally a dream sofa customized to perfection. Highly recommend!

I had an issue with the legs (which I believe were put on incorrectly by the white glove delivery people). I contacted DreamSofa and Clyde was most helpful in explaining how to correct the situation. Clyde was timely and professional. Thank you!

For the price, this couch is 10 stars. When you pull the price factor out I'll ding it 1/2 a star for fabric and stitching (more below). Design Process: 10/10. I worked with Marissa B who helped me design every aspect of my couch. I took a couch that didn't come in a U-Shape sectional and made it into a U-shape. I had a custom length and custom seating depth for the couch. I also received a ton of fabric samples to choose from and she was very helpful in narrowing down the samples. Timeline 10/10: They delivered in the timeline they promised (8-10 weeks) with no issues for delivery. Frame Construction 10/10: This couch is solid! Comfort 10/10: We chose the "plush" cushion and they are exceptionally comfortable. The right amount of support and comfort. Customer Service 10/10: The finishing nail heads on the couch I received did not resemble the pictures I had been sent. They didn't look bad, they just weren't what I was hoping for. I reached out to CS and they reassured me that they did you the right nailheads but also gave me a credit. Fabric: 5/10. This is the one area where I've had a lot of issues with the couch. I chose the R-Prize in Cream. The color is gorgeous, it washes out red wine stains easily and is generally easy to clean. However, I have two issues with the fabric 1. The piling. I'm taking a sweater shaver to the couch once a week to shave off all the piles. 2. The covers didn't have any sort of fray mitigation on the edges of the fabric on the inside (no running stitch, no glue/melting, etc). For the price I could over look this but I did have to pull out the sewing machines after it became apparent that after a few washings the fraying would hit the seam line.

We purchased a couch with a fabric that was out of stock. Their team worked quickly to find us a new fabric and deliver our couch on time.

Our custom sectional with chaise lounge from DreamSofa met all of our expectations. It was easy to choose our exact dimensions, fabric, and details. It looks great and the quality is very high — we sprang for the highest quality cushions and they feel like they're going to last a long time without getting smushy. The only downside is how long the process took (longer than the timeline we were given), but we don't mind in the long run since we got such a custom, quality product. We had one issue upon delivery and Clyde from their customer service took very good care to resolve the problem. Highly recommend!