DreamSofa.comReviews of dreamsofa.com

Purchased a Brussels sleeper in Hepburn Apricot. The sofa that was delivered looks very little like the photographs or renderings on the website that buyers are supposed to make their orders from. The specific complaint is the detailing along the seatback. The photos on the site show deep darting, and well defined decorative lines. The sofa that showed up does not have those well defined details. In fact, they’re almost imperceptible which gives the sofa a cheap look which is a shame because the sofa was certainly not cheap. The sofa is brand new, but the Hepburn fabric does not give the impression that it is going to be durable long-term. Sofa also took more than a month longer than I was originally told when I made the order. I would certainly not purchase anything from this company again, and recommend others to be very careful with their selections.

It was easy to get the style, color and dimensions I wanted. No problem there. The delivery company DS contacted with was horrible. Like a couple of untrained monkeys. One guy was moving so fast and knocked a metal sconce off my wall. They did not screw the legs in properly so two of the front legs look terrible. They are so tight I am unable to adjust them. The worst is that I was given NO heads up as to the delivery date. Not even 24 hours. Instead, I got a call on New Year's Eve afternoon that they were out front. I had considered going to the grocery store. Glad I didn't. Another crew arrived to deliver my brothers sectional. He lives across the hall. They did not finish setting up his and they did NOT come over and adjust my legs, which were not properly aligned. They just left. DS said they WOULD adjust my legs while they were here. They heard nothing about it. I contacted them again, and they found a local company who sent someone out to fix the legs. Now I'm good with the company. Dream Sofa really needs to hold the contracted shipping and delivery companies to a much higher standard.

The initial delivery of my custom Milan sofa took about 2 months longer than I originally expected. After extensive online research to find the best value furniture, landing on to an online company like Dream Sofa led me to feel very anxious. Being unable to visit a store in person, I was relying on good faith principles that the delivery of my sofa would be as expected. To say my expectations were met would be a vast understatement. The sofa was delivered white glove, as scheduled and in beautiful condition. It absolutely met the standards i expected when customizing it. The next issue however was that about a month after warranty expiration, one of the legs collapsed suddenly under normal use. Typically, I'd be furious, but a quick message to support with photos led them to conduct their own investigation of causes, ruling that stresses during delivery due to improper staging damaged the construction. They graciously accepted that the error must have been during transit and offered to schedule a totally free repair with a local serviceman within the week. I've been working with Clyde Perang, and he's been forthright on timeline, accepting fault, and offering solutions. I would absolutely refer this company to my friends for the customer service and transparency alone. But the truth is, the quality of the delivered sofa (transit mishap aside), the available materials, the value, and the attention to detail are all superb and I'm likely going to get more pieces in the future.

Like many, I was extremely tentative about ordering a custom piece without having the ability to see and sit on it beforehand. However, I am so happy that I took the plunge! From start to finish, our designer Ryan was remarkable! Having sensed that I needed a little bit of hand holding during the process, he went out of his way to give me the confidence that I needed to complete the order.His assistance in answering questions timely, sending loads of fabric swatches, and giving sound advice on sofa options, helped me narrow it down to the perfect choice for our space. I ended up ordering the Landon 3 piece sectional sofa with the 42 inch deep-Plush cushions. The Lingo porcelain turned out to be the perfect light beige/cream color with absolutely no undertones. At first sight, you can tell that it is a high end quality piece of furniture and it is extremely comfortable. The white glove delivery was worth the extra expense and Ryan and his team made sure it arrived in time before we were leaving for vacation. I will absolutely order from Dream Sofa in the future and certainly recommend it to family and friends!

I love my Crete sofa, so stylish, so plush, so beautiful, not to mention extremely comfy and the rich jewel lavender color is amazing. It makes my home complete and was worth the wait for the fine craftmanship to take place. I've always thought of a sofa as the anchor of a home and this is a beautiful anchor. After a few days, I did notice some indentations on a cushion and one of the front panels. I contacted customer service with my concerns and photos. Clyde promptly responded, informing me that the indentations were caused by the delivery process and offered at no charge to arrange for a new cushion to be sent to me and for a local upholsterer to do an in-home replacement of the damaged panel. Things can happen during the delivery process and DreamSofa made things right for me. If I could give six stars I would.

Marissa Burrett has been incredibly helpful throughout what turned out to be a long decision process. All her ideas and suggestions were right on. She responded promptly to every email and was always upbeat and supportive during our phone conversations. I couldn’t have asked for a better person to have worked with. Looking forward to receiving our new couch.

Great sofa. Company did everything it could to make me happy. Building sofa and shipping to Hawaii takes about 3 months process.

We couldn’t have had a better customer service experience!! Shout out to Karla who was extremely responsive and genuine! I would highly recommended DreamSofa to anyone looking to buy a furniture!