Nadine F.
Shocking Service
Multiple emails sent back and forth as wrong size was delivered. Dreams have signed for the delivery that was sent back on 25th April. No refund yet. Just tried to email the signed receipt and my email is being rejected. Dreams have literally just sent me an email asking to fill out a questionnaire but I can also see 200+ personal emails attached to it, GDPR comes to mind! Would not use at all again for love or money, currently out of pocket!
Response from DreampairsMay 13, 2023
Hello Nadine, This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We have received the returned package. Your order has been refunded at this time and the funds will take 3-5 business days to be deposited to your original payment method. We're sorry for the inconvenience our return process has caused you. We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future. If you require any additional information, please do not hesitate to contact us at any time. I would like to attach our email address for the support team. [email protected] Thank you so much for bringing this issue to our attention! Have a nice day! Best Regards, Claire Dream Pairs Customer Care Team


