Hall
Poor Customer Service
I ordered 2 pairs of Edenia Mary Jane shoes in sizes 5.5 & 6 & although the shoes were nice neither pair fitted me comfortably. Therefore I had to return them at my own expense. I should have checked the returns policy before ordering the shoes as it cost me £11.15 to return them! I emailed Dream Pairs with the tracking number but although the shoes were received by them on the 24th March I still have not received my refund despite contacting customer services twice. So I am left without any shoes & £11.15 out of pocket & without a refund for the shoes either, a costly exercise I won’t be repeating in a hurry!
Response from DreampairsApr 11, 2023
Hello Hall, This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. I have located an order DPUKFMPC2303XXXXXXXX6442. It is very consistent with the problem you described, we have sent you a solution by email, I hope you will consider and send us a reply. [Stand All Day Pumps] Edenia Mary Jane Round Toe Pumps -- BLACK/6 [Stand All Day Pumps] Edenia Mary Jane Round Toe Pumps -- BLACK/5.5 If this is not your order information, please contact us through our customer service [email protected] Looking forward to hearing from you! Best Regards, Claire Dream Pairs Customer Care Team