DrChronoReviews of drchrono.com

Small Acupuncture business owner here. Dr Chrono has been a consistent thorn in my side ever since starting to use it. Their customer service and set up was a very far cry from the service that I was promised by their sales people. I was supposed to get multiple discounts upon signing up, and only received one as they cleverly worded their email to subject me to their lies. Absolutely HORRIBLE customer service. They don't get back to you for WEEKS and WEEKS. They had a data breach and didn't recompense their customers for the multiple issues that came up from this, including lost business. The worst part of it is I recently had to close my business due to a major car accident, and when I informed them of this, they basically said they couldn't care less and are still forcing me to pay out the rest of my contract, even though I can't work and don't have money to give them. I would love to be a part of any class action lawsuit against this unmoral and inhuman company.

DrChrono is by far the worst ehr system on the planet. They continue to try and mess with their product and update things (always the wrong things), and change things (always unnecessary things). They need to just leave the system alone and update the areas needed and stop trying to make it something it's not. The product they have could be amazing but oh so many days I cannot get anything done because it crashes and it takes them FOREVER to fix the issue.

This company has cost me thousands because of faulty billing, software, and a complete lack of customer service. I am out tens of thousands due to their lack of communication and implementation to another clearinghouse after the cyberattack. Now due to timely filing, many claims won't be paid. They've pretty much ghosted me. I think they have 3 people on staff total. I am furious. Anyone else have these issues and know if they can be held responsible?

They have cost me tens of thousands of dollars from mismanagement of my account during the cyber attack. Horrible customer service. Horrible everything. DO NOT TRUST THIS COMPANY.

Needs a complete overhaul. It’s been the same for a decade and is seriously outdated. It used to be cutting edge and I hoped they would try to stay ahead of the curve but it’s seems as though there’s very little effort to modernize the platform. It also crashes all the time.

DrChrono's 9th reply to me is as follows: I hope this email finds you well! I checked with the development team and the specialist, they have confirmed that the ERA which was received from the payer was posted successfully. If you observe the payment posted was incorrect,you need to check with the payer from where the ERA was received,because the system will post the information only from the ERA received. Also i have attached the source file for your reference on what the ERA was received with so that you can check the same in the ERA. Please let me know, if you have any other queries. If the issues persist, please reply to this support ticket. My last email back to DrChrono: I have no problem with how your software posted the claim...........the problem is how your Adjustment Master is working. Two different times you have logged onto my computer and verified that you and I have the Adjustment Master set up correctly to automatically adjust the secondary payer's amount that they are saying that I should write off, even though it is a duplicate of the primary payer's adjustment amount. Even as of yesterday, 7/23/2024, the Adjustment Master is not working correctly. I am still getting negative numbers in my accounts receivable. I don't know how else to tell you that this is a huge problem. I don't know how to make you understand what the real problem is. Two phone calls and you logging into my system to view the problem, twice, and lots of emails back and forth and you still have NO CONCEPT of what I am telling you the problem is and thus I can get no resolution. I am going to have to post this thread on social media to see if I can crowd source an answer to my problem. I have no more faith in your customer service support. I am sure you are a nice person, but DrChrono's customer service is the worst I have ever encountered in the 45 years I have been working in the medical/insurance business.

I chose Dr. Chrono because I needed an EHR to get me across the country (a lot less expensive than HIPAA compliant mover of paper charts). My expectation after the demo was vastly different than what was delivered. I've used it for four (mostly) excruciating months. Some might say - buyer beware - so I'll lay out a few things that were either not true, or just frustrating. 1) Tele-medicine through Chrono is limited to 80 hours a MONTH. I have 100% Telehealth practice and they knew that in the demo call. They will charge you an additional fee if you need more hours...significantly more than a Zoom Pro annual subscription. 2) Onboarding is scripted and when you ask a question, they have trouble moving away from the script. 3) Patients do not know when they have a message from OnPatient - no text available for this. 4) You will likely have to create your own note templates which are clunky and takes a significant amount of time to learn how to do them. It took me just under a week and multiple videos that didn't explain what was needed. So much wasted time doing this - it could have been much more streamlined. 5) Superbill template cannot be altered and requires a signature which leads to needing another product to complete it. It was not useful - I made my own. 6) Online "help" documentation says it's updated, but there is no way they actually look at it. The images they use are old and don't always related to the verbiage which is incomplete or unclear. There is a "was this article helpful" button at the bottom. Out of 25-50 articles I read, maybe two had more positives than negatives. 7) Clicking - clicking - clicking - click - click - click - click - click - clicking - clicking - click - and - click. 8) Feedback - they don't ask... well, at least not until I'd decided to look elsewhere, so I followed the link to the survey. You have to sign up for a Microsoft account in order to participate. 9) Stripe is NOT integrated. 10) Bright point was when I used a patient's phone number in "search" and their name actually came up. That was it. Bottom line - Dr. Chrono is clunky, overpriced for what they ACTUALLY deliver and very far from being remotely intuitive. Save yourself the hassle - look elsewhere.

No EHR is perfect, but this has been a nightmare. Multiple system issues this year, countless reports filed, I requested a refund for the fact that I had to pay someone to manually do call all patients for a month while they were getting the engineering team to figure out what was wrong. I was told I would receive a refund on April 4th and as of today, that has still not happened. I have emailed to ask where it is and that goes ignored. I was told I would get a full month refund and then was told I would only get $150 (though I had to pay someone for a full month to do what my EHR is supposed to do). But I never received that either. There seem to be promises made to just stop you from asking but they don't actually seem to follow through. I have been trying to get an issue fixed with DrChrono connection to Quest for over 5 years now!! If you have a practice that you want to run smoothly, this is not the company to work with.